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Support engineer (UK)

WRITER· Delivery
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Hybrid (London, UK)Full-timePosted 4w ago

About the role

Senior support engineer for WRITER, focusing on helping enterprise developers and technical users succeed with the platform, driving end-to-end issue resolution and contributing to product feedback.

Responsibilities

  • Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
  • Guide technical end users directly by debugging and refining custom-built Python and no-code agents
  • Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
  • Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
  • Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
  • Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times

Qualifications

  • 5+ years of experience providing technical support for an enterprise B2B SaaS organization
  • Deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
  • Strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
  • Enjoy working on-screen with customers to overcome product issues and connect empathetically
  • Excellent writing and communication skills to explain complex technical concepts
  • Experience with GenAI and LLMs is a bonus; ownership of issue resolution end-to-end

Skills

Required:Technical support leadershipCloud platformsPythonRESTful APIs

Benefits

  • Generous PTO, plus company holidays
  • Comprehensive medical and dental insurance
  • Paid parental leave for all parents (16 weeks)
  • Fertility and family planning support
  • Competitive pension scheme and company contribution
  • Annual work-life stipends for wellness and learning & development
  • Company-wide off-sites and team off-sites
  • Competitive compensation and company stock options
Last updated Oct 22, 2026. Interested? Apply on the company site.

About WRITER

End-to-end agent builder platform that unites IT & business

Eliminate silos with an end-to-end agent builder platform, designed for collaboration—without compromise. Build, activate, and supervise agents.

AI platformsAI research labcollaborative toolsenterprise technologygenerative AIindustry solutionsliquid-ai-recruiting-target
Company profileWebsite

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