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Head of Product, Growth + Monetization

Help Scout· Experience
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Remote$263k - $290kFull-timePosted 4w ago

About the role

Head of Product responsible for growth and monetization across the core funnel (signup to paying customer) and expansion within existing customers, including pricing/packaging, growth experiments, and cross-functional partnerships.

Responsibilities

  • Own the growth roadmap: vision, roadmap, and execution for the Growth team, sharpening the core funnel (signup, onboarding, trial-to-paid conversion, activation moments).
  • Run growth experimentation across two swim lanes: new business (signup through trial-to-paid) and expansion (P2P and Product expansion through Agent, Copilot, and Signal).
  • Evolve monetization strategy: own overarching pricing and packaging framework across the portfolio; cross-product throughline and judicious input on pricing decisions.
  • Build growth infrastructure: growth model, experiment standards, and playbooks enabling teams to ship growth work independently.
  • Lead as a player/coach: perform strategic work today, hire and manage PMs as the group grows; accountable for group revenue results.
  • Partner across the customer lifecycle: ensure coherence of growth motion with GTM and spend time with customers and data.

Qualifications

  • 5+ years leading growth in B2B SaaS with a free-trial or freemium motion, with a track record of growing revenue or adoption.
  • Hands-on with experimentation: defines metrics, designs tests, distinguishing signal from noise.
  • Outcome-focused: builds systems and playbooks that accelerate others.
  • Designs and explains outcome-based pricing frameworks; understands ownership of strategy vs execution.
  • Technically fluent for architecture discussions and credible on engineering estimates; understands AI/product feature failure modes.
  • Influence-based leadership: gains peer teams to run experiments collaboratively.
  • Direct people management experience and will hire/coach PMs as the group grows.
  • Excellent writer; able to communicate via one-pagers and briefs; fluent with AI tools for research synthesis, strategy testing, rapid prototyping.

Skills

Required:Growth strategy and roadmappingExperimentation and analyticsPricing and packaging designLeadership and team buildingCross-functional collaborationWritten communicationAI tooling fluency

Benefits

  • Competitive salary with transparent internal salary formula based on market data
  • Flexible time off – choose holidays and vacations
  • 12 weeks fully paid parental leave (including adoption/foster care)
  • Home office stipend
  • Co-working stipend up to $300/month
  • Yearly professional development stipend $1,800
  • Top-tier health insurance for you and dependents (U.S. or Canada)
Last updated Sep 24, 2026. Interested? Apply on the company site.
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