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Developer Support Expert, PST & EST

Shopify· Support
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RemoteFull-timePosted 4w ago

About the role

Developer Support role within Shopify’s Support Delivery team, providing highly technical front-end and back-end technical assistance to merchants, partners, and developers, while collaborating with product and other internal teams to resolve issues and drive merchant success.

Responsibilities

  • Offer support directly to merchants, partners, and developers on front-end and back-end issues related to Shopify, ensuring quick and effective resolution aligned with Developer Support’s scope.
  • Contribute to internal real-time support through platforms like Slack, enabling efficient problem-solving and decision-making.
  • Identify and address root causes of problems, enhancing overall troubleshooting effectiveness.
  • Provide coaching and mentorship, leveraging technical expertise to cultivate a skilled team.
  • Work collaboratively across internal teams to resolve bugs, improve product offerings, and participate in broad-scope projects while maintaining merchant satisfaction.
  • Actively advocate for Enterprise merchants, prioritizing their needs and complexities.
  • Design and build products and solutions within your area of expertise, sharing best practices and maintaining internal documentation.
  • Assist in strategy development and decision-making by utilizing technical expertise and fostering a growth mindset.

Qualifications

  • In-depth knowledge and experience with front-end technologies (JavaScript, HTML, CSS, CSS preprocessors, React, TypeScript).
  • Proficiency with API technologies (REST, GraphQL); experience with API clients like Postman or Insomnia; familiarity with XML, JSON, HTTP protocols.
  • Server-side development experience (Ruby, Python, PHP, or Node.js); solid understanding of OOP, MVC, data architecture; experience with Git.
  • Competent in technical support tools (Observe, SQL databases, Chrome DevTools); ability to interpret and execute development testing procedures; experience managing complex codebases in collaborative environments.
  • Excellent written and verbal communication skills; ability to explain complex web development topics clearly.
  • Adaptable, resilient, and capable of thriving in change and ambiguity.
  • Curious, resourceful, and committed to continuous learning; empathetic in extended interactions with merchants and partners.
  • Strong problem-solving and troubleshooting skills; methodical in addressing urgent issues; open to feedback.
  • Experience building cross-browser compliant and responsive code; interest in improving team efficiency through standards and tooling.

Skills

Required:Frontend technologies (JavaScript, HTML, CSS, CSS preprocessors)APIs (REST, GraphQL)Server-side languages (Ruby, Python, PHP, Node.js)Version control (Git)Technical support tools (Observe, Chrome DevTools)Communication

Benefits

  • We do not have specific benefits listed in the description.
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Shopify

Dream big, build fast, and grow far on Shopify.

Shopify is the leading all-in-one commerce platform for businesses, offering tools to manage every part of your business, from online store to in-person sales and global expansion.

ecommerceplatformonline storeretailglobal
Company profileWebsite

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