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Operations Manager

C3 AI· Forward Deployed Engineering
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Redwood City, California, United States$128k - $159kfull-timePosted 4w ago

About the role

Operations Manager to run the operational backbone of the professional services organization, building and maintaining the technical infrastructure to scale delivery. Hybrid role combining classic services operations with hands-on development of AI agents and internal delivery applications.

Responsibilities

  • Run the operating cadence for the services org: staffing plans, forecasting, capacity planning, and actuals reconciliation against budget
  • Own the resourcing process — matching engineers and consultants to engagements based on skill, availability, and account priority
  • Track and report on delivery health across the portfolio: signature-to-first-value timelines, pilot-to-production conversion, margin by engagement, and overinvestment/overrun flags
  • Build and maintain dashboards and reporting that give leadership real-time visibility into where engagements stand
  • Manage the escalation process for at-risk engagements, coordinating between delivery teams, account leads, and executive sponsors
  • Own vendor and subcontractor management where services work is augmented externally
  • Drive planning cycles (quarterly and annual) — operating plans, headcount models, and org-level capacity math
  • Design, build, and maintain AI agents that automate internal delivery workflows (e.g., status reporting, staffing recommendations, account health scoring, proposal generation)
  • Manage the lifecycle of internal applications used by the delivery org — from requirements through deployment and ongoing maintenance
  • Own uptime, reliability, and iteration for any agent or application you build — this isn’t a one-time build, it’s a maintained product
  • Partner with engineering to determine what should be built in-house versus adopted from existing platform capabilities
  • Prototype quickly to validate ideas before committing engineering resources
  • Act as the connective tissue between delivery leadership, engineering, and finance — translating operational needs into technical requirements and vice versa
  • Partner with delivery leads to identify where manual, repeatable work can be automated
  • Support org design and process changes (restructuring, role definition, delivery principle documentation) with data and tooling
  • Train delivery staff on new tools and agents as they're rolled out

Qualifications

  • 5+ years in an operations, business operations, or technical program management role within a professional services, consulting, or forward-deployed engineering organization
  • Bachelor's degree in Business, Finance, or related field of study
  • Fluency with core ops mechanics: staffing models, utilization tracking, forecasting, and margin analysis
  • Experience owning a dashboard, reporting tool, or internal application from build through maintenance
  • Cross-functional communication skills — comfortable presenting to both engineers and executives
  • Experience in a forward-deployed engineering, solutions engineering, or implementation consulting environment is a plus
  • Familiarity with services-industry benchmarking (utilization targets, delivery velocity metrics, pilot-to-production conversion) is a plus
  • Experience with enterprise SaaS platforms, low-code tooling, or workflow automation platforms is a plus
  • Background in change management or org design work is a plus

Skills

Required:Operations managementDashboarding and reportingVendor and stakeholder management
Nice to have:AI agent/application development

Benefits

  • excellent benefits
  • competitive compensation package
  • generous equity plan
Last updated Sep 24, 2026. Interested? Apply on the company site.

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