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Senior Executive IT Support Engineer, Tech Foundations

Airbnb· AirSupport / Executive Support
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San Francisco, CA$132k - $155kFull-timePosted 4w ago

About the role

Senior technical individual contributor within AirSupport, partnering with Airbnb executives and Executive Business Partners to deliver high-touch technology support, influence technical direction, and drive scalable improvements across executive technology experiences.

Responsibilities

  • Provide direct, high-touch technology support for Airbnb executives and Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues.
  • Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, workplace technology, and other systems impacting the executive experience.
  • Maintain ownership of the executive experience when issues span multiple technologies or teams, coordinating with technical owners to drive resolution.
  • Build trusted relationships with executives and Executive Business Partners, understanding workflows and priorities while exercising discretion and judgment.
  • Own or coordinate executive technology lifecycle needs (onboarding, offboarding, device transitions, etc.).
  • Proactively prepare for board/leadership events by identifying dependencies and addressing technology risks preemptively.
  • Identify recurring issues, analyze patterns, and lead cross-functional improvements for scalable solutions.
  • Help shape Executive Support technical direction and improvement priorities based on needs, signals, and strategy.
  • Represent Executive Support in major technology initiatives, influencing design and rollout for executive workflows.
  • Communicate complex issues, risks, and recommendations clearly to executives and leaders.
  • Develop technical standards, troubleshooting approaches, runbooks, and knowledge; mentor other engineers; elevate team craft.
  • Contribute to broader AirSupport priorities when coverage allows, applying executive-environment insights to improve overall experience.
  • Participate in shared after-hours coverage and provide onsite/travel/event/residential support as required.

Qualifications

  • 8+ years of experience in enterprise IT support, workplace technology, systems support, or related field with experience supporting executives or high-touch environments.
  • Strong hands-on technical capability across multiple domains; deep expertise in one or more areas relevant to Executive Support.
  • Knowledge of enterprise endpoints, mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing/AV.
  • Experience taking ambiguous problems and driving implementations with limited direction.
  • Ability to identify patterns and translate into broader improvements.
  • Experience leading cross-functional work and influencing non-direct reports.
  • Ability to articulate technical tradeoffs and align immediate needs with broader priorities.
  • Strong relationship-building and communication skills with executives and senior leaders.
  • Excellent judgment, discretion, and composure in confidential/high-pressure situations.
  • Experience mentoring engineers, improving standards, documentation, or reusable practices.
  • Proactive approach to support and risk management.
  • Willingness to participate in after-hours rotation and provide onsite/travel/event support as needed.

Skills

Required:Executive IT supportEndpoints & mobile device managementIdentity and access managementAV and video conferencing

Benefits

  • Competitive pay range: $132,000—$155,000 USD per year
  • Eligible for bonus, equity, benefits, and Employee Travel Credits
  • Disability accommodations available in recruitment process
  • Reasonable accommodations provided upon request during recruitment
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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