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Senior Manager, Solutions Engineering - Launch Team Readiness, West

Skydio· Operations
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Remote$187k - $220k + equity + bonusFull-timePosted 4w ago

About the role

Senior Manager leading the Readiness function for Skydio’s Launch Team in the western region, overseeing pre-sales readiness through deployment and handoff, with a focus on on-time launches, readiness gates, and customer success post-launch. This is a remote, travel-heavy role reporting to the Director, Launch Team.

Responsibilities

  • Hire, onboard, coach, and retain Readiness Specialists across the West region; develop team beyond the seat they are in.
  • Set readiness quality standards including site readiness standards, launch checklists, training delivery, and handoff documentation.
  • Own capacity and account assignments across the region, balancing launch complexity with specialist experience.
  • Own health of the readiness portfolio across the West region (site readiness, policy/approval milestones, deployment/training progress, launch criteria).
  • Identify at-risk launches and drive resolution; escalate blockers beyond team authority; own complex or recovering launches when needed.
  • Coordinate with East region to ensure unified readiness motion; partner with Sales and Solutions Engineering leadership to align readiness with pipeline.
  • Develop and maintain the readiness playbook (checklists, standards, templates, criteria, documentation, handoff criteria).
  • Make readiness definitions clear to customers (policy/approval/staffing work).
  • Enforce readiness gates and prerequisites before dock shipment across all accounts.
  • Identify recurring blockers and drive systemic fixes to scale readiness with dock volume.
  • Represent customer needs to Product and Engineering; escalate cross-team conflicts impacting timelines.
  • Ensure clean post-launch handoff to Customer Success with clear configuration/policy/handoff documentation; maintain hands-on product knowledge.

Qualifications

  • 5+ years in customer-facing operations, deployment, implementation, or project delivery, including work with public safety customers.
  • 1+ years leading a team, with hiring/mentorship responsibility; first-time managers with leadership experience considered.
  • Familiarity with Drone as First Responder concepts and dock-based remote operations; professional experience preferred.
  • Proven ability to manage complex, cross-functional initiatives and build repeatable processes in ambiguous environments.
  • Highly organized with strong attention to detail; capable of managing timelines, dependencies, and readiness gates across a portfolio.
  • Excellent written and verbal communication; capable of briefing operators, program managers, and executives.
  • Willingness to lead by example and resolve customer situations.

Skills

Required:Readiness managementProgram/Project managementStakeholder management

Benefits

  • Paid vacation time
  • sick leave
  • holiday pay
  • 401K savings plan
  • group health insurance plans
  • equity in stock options (as part of compensation)
Last updated Sep 24, 2026. Interested? Apply on the company site.
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About Skydio

A family of flying robots.

AI-powered autonomous drones for Drone as First Responder (DFR), critical infrastructure inspection, tactical ISR, site security, surveying and mapping

DronesAutonomous SystemsInspectionSecurityMappingPublic SafetyNational Security
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