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Staff Platform & Reliability Engineer

interface.ai· Engineering
Apply on company site
San Francisco$240k - $320kFull-timePosted 4w ago

About the role

Senior IC responsible for reliability, security, and platform operations at interface.ai, guiding SLOs, deploys, incident response, and AI-native operations to maintain enterprise-grade uptime and security for a regulated financial services platform.

Responsibilities

  • - Reliability & SLOs — define customer-facing SLIs and SLOs across product surfaces, run an error-budget program that governs release decisions, and hold the platform to its reliability bar.
  • - Resilience & disaster recovery — own the DR strategy: regional failover, written RTO/RPO per tier, resilience against third-party dependency failure, and tested recovery.
  • - Deploy & delivery — a GitOps deploy path with progressive delivery, automated analysis, and one-click rollback for every service, plus drift detection and full change audit trail.
  • - Cloud & infrastructure-as-code — AWS foundation, fully managed as code; Kubernetes platform and service mesh; capacity, cost, and scale.
  • - Incident management — paging and severity policy, incident-commander rotation, status-page automation, blameless post-mortems with tracked actions, and SLA reporting to customers.
  • - Observability — metrics, logging, and distributed tracing across services; dashboards and alerts as code; burn-rate alerting.
  • - AI-native operations — automation and guardrails enabling a small, senior team to operate with AI in the loop, including runbooks, self-healing, and golden-path templates.

Qualifications

  • - Senior-most, hands-on IC with production uptime experience
  • - Deep production Kubernetes on AWS, including service mesh, with GitOps-based delivery
  • - Infrastructure-as-code at multi-account scale
  • - Built SLO and error-budget practices that affected release decisions
  • - Delivered multi-region/DR capability with defined RTO/RPO and tested failovers
  • - Security-focused daily practice with evidence for auditors (SOC 2, ISO 27001, PCI, FFIEC-style)
  • - Proficiency with frontier AI tools (e.g., Claude Code, Cursor)
  • - Strong programming in TypeScript and/or Python, plus Bash
  • - BS/BA in Computer Science; MS/PhD a plus
  • - Onsite, SF-based; H1B transfers welcome

Skills

Required:Kubernetes on AWSGitOpsInfrastructure-as-codeSRE / Incident ManagementSecurity & ComplianceTypeScript / Python

Benefits

  • - 100% paid health, dental & vision
  • - 401(k) & financial wellness perks
  • - Daily meals on us
  • - Commuter benefit
  • - Monthly wellness stipend
  • - Claude Enterprise + frontier AI tools for all employees
  • - Brand-new SF office on 21st floor at 44 Montgomery
  • - Discretionary PTO + paid parental leave
  • - Mental health, wellness & family benefits
  • - Mission-driven team shaping the future of banking
Last updated Sep 25, 2026. Interested? Apply on the company site.

About interface.ai

The Most Capable AI Agents for Credit Unions & Community Banks

The site promotes The Most Capable BankGPT Platform for Credit Unions and Community Banks, featuring Agentic AI solutions for banking, voice, chat, fraud prevention, and compliance.

voice AIchatbotsai co-pilotartificial intelligencevirtual assistantdigital bankingcall center automationai banking bot
Company profileWebsite

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