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Project Manager, Scams, Brand, & Financial Harms, Integrity Operations

Meta· Operations
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Hybrid (Austin, TX)$80k - $116kFull-timePosted 4w ago

About the role

Operational program manager within Meta's Global Operations Integrity Operations team, driving cross-functional initiatives to govern AI-assisted review and automated enforcement, ensuring scalable integrity workflows and policy-aligned decisioning across policy, trust and safety, data science, and engineering.

Responsibilities

  • Manage end-to-end project delivery for integrity operations programs, including scoping, milestone tracking, dependency management, and stakeholder communication across policy, engineering, and operations teams
  • Analyze operational data from integrity workflows to identify trends, surface process gaps, and develop recommendations that improve enforcement accuracy, reviewer efficiency, and case resolution quality
  • Partner with Policy, Trust and Safety, Data Science, and Engineering teams to design and implement scalable operational processes that support content review, escalation handling, and enforcement pipelines
  • Develop and maintain documentation for integrity operations workflows, including standard operating procedures, escalation frameworks, and quality measurement standards
  • Support the design and governance of human review programs, including defining quality benchmarks, auditing case outcomes, and ensuring reviewer decisions align with current policy standards
  • Track and report on key operational metrics such as case volume, resolution rates, policy coverage, and reviewer accuracy, translating data into actionable insights for leadership
  • Identify opportunities to improve tooling, automation, and human-in-the-loop processes that support integrity decisioning at scale, and collaborate with product and engineering partners to drive those improvements
  • Manage relationships with cross-functional stakeholders to align on program priorities, communicate risks and blockers early, and ensure integrity operations initiatives are delivered on time and within scope
  • Contribute to the development of training materials and onboarding resources that help operations teams apply integrity policies consistently and accurately

Qualifications

  • Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
  • 2+ years of experience in operations, program management, management consulting, or a related analytical environment
  • 2+ years of experience managing cross-functional projects or initiatives involving policy, trust and safety, content review, or integrity-related workflows
  • Experience using data to identify operational trends, measure process performance, and develop recommendations for improvement
  • Experience communicating project status, risks, and findings in writing to technical and non-technical stakeholders across multiple levels of an organization
  • Experience working within structured decision-making or quality assurance frameworks, including defining standards, auditing outcomes, or managing escalation processes

Skills

Required:Project managementData analysisCross-functional collaboration

Benefits

  • benefits listed in posting (not specified individually)
Last updated Oct 23, 2026. Interested? Apply on the company site.

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