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Fulfillment Operations Associate

Bespoke Labs· Operations
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Remote$35k - $55k + bonusFull-timePosted 4w ago

About the role

Fulfillment operations role focused on matching experts to projects, activation, onboarding/offboarding, vendor management, and building automation to streamline the expert network lifecycle.

Responsibilities

  • Own fulfillment and matching. Map the right experts to the right projects based on skill, availability, and project requirements. Keep supply and demand balanced so projects staff quickly and experts stay engaged.
  • Drive activation. Take experts from "matched" to "productively working" fast — kickoff, guidelines, first tasks, ramp — and cut the time and drop-off between each step.
  • Own expert success, NPS, and retention. Be accountable for expert satisfaction and a high NPS across the network. Create the policies, systems, and SOPs that drive a great expert experience, and make sure every stakeholder — projects, ops, engineering, finance — actually follows them.
  • Run onboarding and offboarding end to end. Contracts, background verification, tool and platform access provisioning and deprovisioning, systems setup, and clean exits.
  • Manage vendors and platforms. Own the relationships and workflows across the software tools, background-check providers, payment/contracting platforms, and service providers that fulfilment runs on.
  • Build systems and internal products to automate the grind. Find bottlenecks in fulfillment and remove them. Turn manual, repetitive workflows into tooling and automation that make the whole team faster.

Qualifications

  • A record of shipped volume. You have run fulfillment, delivery ops, or contractor/expert onboarding at scale and can show how many people you moved through the pipeline, how fast, and what it cost.
  • A satisfaction-and-retention track record. You have owned an NPS, CSAT, or retention number for a network of people and moved it through policy, process, and follow-through.
  • Operational rigor. You bring order to unstructured, fast-moving environments with documentation, trackers, SOPs, and clean handoffs.
  • Ownership. You build, debug, and ship without much supervision, and drive follow-ups across teams.

Skills

Required:Fulfillment and onboarding at scaleNPS/CSAT/retention ownershipOperational rigor and SOPsOwnership and cross-team collaboration
Last updated Sep 27, 2026. Interested? Apply on the company site.

About Bespoke Labs

Bespoke Labs: Ship Reliable AI Agents with SOTA Data Curation

Bespoke Labs optimizes AI agents using cutting-edge research on data curation and evolutionary algorithms. Trusted by Fortune 500 enterprises and frontier labs.

Environment Research LabRL environmentsRobust AI agentsagent revolutionbessemer-ai-infrastructure-2026data curationinfrastructureproduction environments
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