← All roles

Technical Customer Success Manager (Spanish)

fonio· 2. Commercial
Apply on company site
Barcelona, Vienna€60k - €80kFull-timePosted 3w ago

About the role

Technical Customer Success Manager for the Spanish market, primary point of contact for SMB customers post-signing. Own success, satisfaction and retention end-to-end, built around calls, meetings, and implementing/improving customer setups.

Responsibilities

  • Own a portfolio of Spanish SMB customers across their full lifecycle
  • Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
  • Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
  • Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
  • Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
  • Maximize the value generated from each customer in your portfolio
  • Spot churn risks early and act on them
  • Manage your activity autonomously in HubSpot

Qualifications

  • 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
  • Ideally strong technical understanding - comfortable with API documentation and error logs to troubleshoot setups independently
  • Experience with tools like n8n, make.com, codex or similar
  • Affinity for tech / AI products is a plus
  • Native or C2 Spanish, strong English
  • Structured, autonomous, results-driven
  • Ability to build trust with customers via phone or video
  • Initiative, willingness to test and iterate
  • Comfortable with CRM (ideally HubSpot) and data-driven workflows
  • Willing to relocate to Vienna for 1–2 months initially

Skills

Required:Relationship buildingTechnical troubleshootingAutomation tools (n8n, make.com, codex)
Nice to have:HubSpot

Benefits

  • €60,000–€80,000 OTE
  • Equity: you help build it, you should own a piece of it
  • Equipment of your choice
  • A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)
  • Regular team offsites
  • Office in Vienna or Barcelona, onsite, in an ambitious team that wants to do the most exciting work of their careers
Last updated Oct 7, 2026. Interested? Apply on the company site.

About fonio

AI calls made easy

Our AI phone assistant takes your calls around the clock, just like human staff. 100% GDPR-compliant & designed for German-language calls.

100+ more optionsAI callsAI calls made easyAppointment schedulingCRM integrationsCustomer serviceOfficeOrder processing
Company profileWebsite

More open roles at fonio