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Strategic Account Manager, Firefox Enterprise (DACH)

Mozilla· New Products
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Remotefull-timePosted 3w ago

About the role

Strategic post-sales account management role to grow Firefox Enterprise across Germany, Austria, and Switzerland, focusing on building deep customer relationships, guiding pilots to deployment, managing renewals and expansions, and coordinating cross-functional teams.

Responsibilities

  • Serve as the primary point of contact for assigned customer accounts
  • Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
  • Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
  • Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
  • Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
  • Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow
  • Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive
  • Conduct regular check-ins, business reviews, and success planning with customers
  • Resolve issues and escalate when necessary to ensure timely resolution

Qualifications

  • Experience owning strategic customer relationships in enterprise technology, including engagement with both senior and operational stakeholders
  • A track record of supporting commercial outcomes through renewals, expansion, consultative sales, or a combination of these
  • Strong relationship-building and communication skills, with the ability to establish trust across different levels of a customer organization
  • Experience coordinating cross-functional teams to address customer requirements, risks, and escalations
  • Sufficient technical curiosity and learning ability to engage credibly with enterprise architects, security teams, IT operations, and product specialists
  • Native-level fluency in German and advanced written and verbal communication skills in English
  • Willingness and ability to travel across Germany, Austria, and Switzerland as required
  • Willingness and ability to occasionally accommodate collaboration and meetings aligned with U.S. business hours
  • Commitment to our values: Welcoming differences; Being relationship-minded; Practicing responsible participation; Having grit

Skills

Required:Strategic account managementRelationship building

Benefits

  • Generous performance-based bonus plans
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting
  • Quarterly all-company wellness days
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Mozilla

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Mozilla is the not-for-profit behind the lightning fast Firefox browser. We put people over profit to give everyone more power online.

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