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Strategic Account Manager, Firefox Enterprise

Mozilla· New Products
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Hybrid (France)€53k - €71kfull-timePosted 3w ago

About the role

Strategic, high-impact enterprise sales role to grow Firefox Enterprise in France, focusing on building deep customer relationships, enabling adoption, managing renewals, and driving expansions for enterprise and government clients.

Responsibilities

  • Serve as the primary point of contact for assigned customer accounts
  • Build and maintain strong, long-term client relationships
  • Understand customer goals, challenges, and business needs
  • Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account
  • Manage renewals and proactively address retention risks
  • Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience
  • Identify and pursue expansion opportunities within existing accounts, including additional seats, upgraded tiers, or new use cases
  • Track account health, usage, and performance metrics, including forecast reports on retention, renewal and expansion
  • Conduct regular check-ins, business reviews, and success planning with customers
  • Resolve issues and escalate when necessary to ensure timely resolution

Qualifications

  • Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, customer support or other customer facing roles
  • Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
  • Proven track record of supporting customer renewals, retention, and revenue growth
  • Strong written and verbal communication skills in English and French
  • Willing and able to travel within France as needed for the role, preference for candidates in the Paris metro area
  • Willing and able to occasionally accommodate collaboration and meetings aligned with U.S. business hours
  • Negotiation and influence skills to support renewals, expansions, and customer advocacy
  • Commitment to Mozilla values: Welcoming differences, Relationship-minded, Responsible participation, Grit

Skills

Required:Account managementRelationship buildingCommunication (English & French)Negotiation

Benefits

  • Generous performance-based bonuses
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting
  • Quarterly all-company wellness days
  • Country-specific holidays plus a birthday day off
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Mozilla

Internet for people, not profit

Mozilla is the not-for-profit behind the lightning fast Firefox browser. We put people over profit to give everyone more power online.

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