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Data Center Global Repairs Program Support

Anthropic· Compute
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Hybrid (United States)$320k - $405knot specifiedPosted 3w ago

About the role

Lead and manage the end-to-end hardware repair program for Anthropic's data centers, owning repair turnaround time, spares, vendor management, and process development to ensure fast return-to-service across servers, GPUs/accelerators, networks, and optics.

Responsibilities

  • Define the global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, and drive standardization across all sites.
  • Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket and telemetry dashboards you help develop.
  • Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them.
  • Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback.
  • Set spares pool sizing and stocking levels by site and part, in coordination with supply chain and asset management, so that parts availability never gates repair SLAs.
  • Analyze failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners.
  • Lead the operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions.
  • Communicate repair constraints, risks, and fleet availability impact to engineering and leadership.

Qualifications

  • Have 8+ years of experience in data center operations as a manager, technical lead or related role, including accountability for production availability.
  • Can demonstrate a proven track record running break-fix programs at a large scale across multiple sites.
  • Have managed vendors, OEMs, or contract workforces to measurable outcomes: SLAs, operational reviews, and corrective action.
  • Possess hands-on technical depth in server, network, and rack-level hardware, enough to independently verify repair quality and audit vendor claims.
  • Have built or substantially improved operational processes.
  • Are comfortable working with ticket, telemetry, and inventory data to drive decisions.
  • Possess a bachelor's degree in relevant domain or equivalent practical experience.

Skills

Required:Repair program managementVendor and OEM managementData-driven decision making

Benefits

  • competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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