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Head of Customer Success, APAC

Anthropic· Sales
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Sydney, Australiafull-timePosted 3w ago

About the role

Leadership role to build and scale Anthropic's Customer Success organization across Asia Pacific, leading managers and CSMs to drive adoption, retention, and growth for Claude across APAC markets while localising global CS strategy.

Responsibilities

  • Build and lead a multi-layered Customer Success organisation across APAC, managing managers and scaling the team responsibly as our APAC business grows.
  • Define and execute the APAC CS strategy in close partnership with global CS leadership, aligning with the global agenda while localising approach, motion and programmes for APAC market dynamics.
  • Own CS business outcomes including customer health, retention, expansion and satisfaction across APAC accounts.
  • Hire, develop and coach a high-performing team of CS managers and individual contributors, building a culture that reflects Anthropic's values across Asia's diverse geographies, languages and working cultures.
  • Partner with global CS, Sales, Product and Engineering teams so the voice of APAC customers reaches decision-making forums.
  • Establish scalable processes, playbooks and operating cadences that work across APAC time zones (India to Japan, Korea and ANZ) and overlap responsibly with global teams.
  • Represent Anthropic with senior customer stakeholders across APAC, leading executive engagements, QBRs and strategic account conversations with enterprises, digital natives, startups and public sector bodies.
  • Build strong working relationships with APAC channel and cloud partners, and with systems integrators and consulting firms that shape enterprise AI adoption in the region.
  • Contribute to global CS strategy as a senior leader, bringing an APAC perspective to team planning, segmentation and prioritisation.
  • Help shape how we deploy AI responsibly with customers across APAC's varied regulatory environments, including data residency, privacy and sector rules in markets such as India, Japan, Korea, Singapore and Australia.

Qualifications

  • 15+ years of experience in management consulting, technology consulting, professional services or customer-facing advisory roles, with a track record of advising senior client executives on complex transformation programmes.
  • Experience building and leading multi-market Customer Success or Technical Success organisations, including managing managers
  • Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies
  • Demonstrated ability to balance global alignment with regional localisation across multiple APAC markets and cultures.
  • Strong people leadership: a clear philosophy on hiring, coaching and developing managers and senior ICs.
  • Experience owning enterprise customer relationships and driving measurable business outcomes (retention, expansion, adoption) in APAC markets.
  • Strong executive presence and the ability to represent a company credibly with C-suite stakeholders across APAC.
  • Excellent cross-functional partnership skills, particularly working across time zones with global leadership teams.

Skills

Required:Leadership and scale of CS organizationCross-functional collaborationStrategic planning and localisation

Benefits

  • competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, office space for collaboration
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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