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Manager, Technical Deployment

Anthropic· Sales
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Hybrid (London)£190k - £230kfull-timePosted 3w ago

About the role

Manager of Technical Deployment (EMEA) leading a team of Technical Deployment Leads embedded with strategic customers to drive production AI deployments and policy-aligned delivery across the Europe, Middle East, and Africa region. Based in London, responsible for portfolio health, delivery quality, and regional go-to-market alignment, while owning complex engagements and ensuring customer outcomes.

Responsibilities

  • Hire, develop, and retain a team of TDLs embedded in engagements across EMEA. Set a high bar for delivery judgment, technical fluency, and customer presence, and run the interview loop that holds that bar.
  • Manage each TDL directly: regular 1:1s, clear expectations, direct feedback, and a growth plan. Build a bench that runs engagements well without you in the room.
  • Define the delivery strategy for your portfolio: which kinds of companies we engage, which use cases we prioritize, and how that differs by market and industry. Hold each TDL accountable for a clear account strategy: what we want to achieve with the customer and the exit gates that tell us we got there.
  • Own portfolio health across your team. Track which engagements are on track, at risk, or closing out, and intervene early when delivery drifts. Run engagement quality reviews with your team.
  • Own customer outcomes across the portfolio. Hold the executive relationship with customer sponsors, run steering committees, and represent Anthropic with senior business, risk, legal, and engineering leaders.
  • Make the staffing call for each engagement. Work with FDE managers to match TDLs and engineers to each customer, and adjust as scope changes.
  • Lead the most complex engagements yourself. Take the TDL seat when engagement size, regulatory exposure, or organizational complexity calls for it, from SOW through production deployment.
  • Set the bar for delivery excellence: SOW quality, MVP scoping, and value measurement. Ensure every engagement has a defensible impact story.
  • Build regulatory requirements into how the team scopes and delivers, working with Legal, Security, and customer risk functions, so compliance shapes the plan from the start rather than blocking it late.
  • Codify reusable solution patterns, evaluation frameworks, and technical playbooks across the team. Turn what works in the field into delivery infrastructure that lets the practice scale, and adapt global playbooks to EMEA markets.
  • Partner with Sales to qualify engagements, shape scope, and inform SOWs. Partner with Marketing and Sales on EMEA go-to-market materials, reference cases, and positioning.
  • Run the team's operating rhythm: engagement reviews, knowledge-sharing, and escalation support, and feed the wider post-sales cadence and dashboards. Set team goals tied to customer outcomes.
  • Bring the field back to Anthropic. Surface delivery lessons and emerging use cases from EMEA to Product and Research, and represent the region in leadership discussions.
  • Consistently uphold Anthropic's values as you lead your team. TDLs should be strong representatives of Anthropic's culture as they work within customer environments.
  • Travel to customer sites across EMEA (25–50% expected), with occasional travel to the US.

Qualifications

  • 8+ years leading enterprise AI/ML delivery, including at least 3 years directly managing people who owned delivery outcomes.
  • Track record of building and leading technical delivery teams in enterprise environments across more than one EMEA market, ideally with embedded/forward-deployed teams.
  • Delivered AI/ML or LLM-based agentic solutions into production; understanding of solution patterns, integration approaches, and real-world constraints.
  • Depth in at least one industry (e.g., financial services, healthcare) and understanding of security, compliance, and regulatory review.
  • Knowledge of the EMEA enterprise landscape, procurement, and regulatory impacts on deployments.
  • Ability to navigate architecture discussions with engineering stakeholders, evaluate trade-offs, and assess agent designs for realism.
  • Experience with value-based scoping, including total cost of ownership (TCO) and ROI, and post-deployment impact measurement.
  • Ability to thrive in ambiguity, build teams/practices from early stages, and maintain executive presence with senior leaders.
  • Strong written and verbal communication skills; ability to translate technical complexity for diverse audiences.
  • Working proficiency in a second European language (e.g., German or French) is a plus.

Skills

Required:People managementDelivery strategy and portfolio managementStakeholder managementEnterprise AI/ML deliveryArchitectural judgment

Benefits

  • Competitive compensation
  • Benefits package and optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space for collaboration
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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