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Staff Product Manager, Operations Systems

Vida Health· Product
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Remote$180k - $200kFull Time- ExemptPosted 3w ago

About the role

Staff-level product management role focused on designing and evolving Vida's internal operations systems that support member interactions, clinical operations, and device operations. Owns vision, roadmap, and end-to-end design of integrations and automation to replace manual processes and improve time-to-resolution and cost-to-serve.

Responsibilities

  • Own the vision and roadmap for operations systems. Turn a long list of stakeholder requests into a clear point of view on what our internal systems should do, and a sequenced plan to get there.
  • Shadow support agents and ops teams. Understand what they do, which tools they use, where time is lost, and what would move time-to-first-touch, time-to-resolution and cost-to-serve.
  • Design how systems connect. Read vendor API docs (Zendesk, Braze, our EHR, fulfillment partners), understand our internal data models, define integrations, data flows, and automations that work reliably at scale.
  • Replace manual work with durable systems. Find processes that run on spreadsheets, scheduled refreshes, and human memory, especially where a failure delays care, and design their replacements.
  • Give operations teams visibility. Shape internal tools that let a support agent open a member record and see what happened, in what order, and why, without filing an engineering ticket.
  • Be a peer to operations leaders, not a ticket-taker. Push back, reframe requests into problems, and bring back plans that serve the whole business.
  • Reverse-engineer what's already there. Some of our systems were built by people who've moved on. You'll piece together how they work from code, docs, data, and conversations.
  • Additional responsibilities as needed.

Qualifications

  • Bachelor's degree at a minimum.
  • 7+ years in product management, with meaningful time on internal, operations, or business systems (support ops, rev ops, marketing ops, clinical or fulfillment ops, business technology).
  • Hands-on experience designing integrations between third-party platforms such as Zendesk, Salesforce, Braze, HubSpot or Twilio, and internal systems.
  • Fluency reading API documentation and reasoning about data flows: webhooks, JSON payloads, event triggers, sync vs. async, failure and retry.
  • Comfortable in technical environments: you can read code in Python or JavaScript, find your way around GitHub, and understand the basics of AWS or Google Cloud and SQL. You don't need to write production code.
  • A track record of turning messy, manual processes into scalable systems, with outcomes you can measure.
  • The judgment to see how data flows, workflows, and automations should fit together, not just one at a time.
  • Strong stakeholder skills with senior operations leaders, including saying no and proposing a better path.
  • Self-direction: you can walk into an ambiguous space, build relationships, and come back with a plan.

Skills

Required:Internal systems designAPI integration designReading API documentationTechnical literacyProduct leadership

Benefits

  • Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
  • Diversity is foundational to Vida’s approach; all qualified applicants will receive consideration regardless of race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.
  • Vida celebrates differences, supports them, and thrives on them for the benefit of employees and those served.
  • Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application procedures.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Vida Health

A medical weight loss program that delivers real results

A medical weight loss program that delivers real results Better health outcomes. Lower costs. Personalized care. For enterprise Vida Health offers a proven, turnkey solution that helps employers and health plans manage obesity and related conditions, leading to lower total cost of care. With personalized treatment plans, anti-obesity medications, including GLP-1s, and behavioral health support, […]

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