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Senior Team Lead, Vehicle Technicians

Zoox· Fleet Operations – Base Operations
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Phoenix, AZ$52k - $64kFull-timePosted 3w ago

About the role

Senior Team Lead, Fleet Support for Base Operations responsible for hands-on vehicle maintenance and strategic shop operations, leading technicians, enforcing SOPs and EH&S standards, and aligning on-roadmap goals with engineering and facilities.

Responsibilities

  • - Manage the full team lifecycle, including workforce planning, recruiting, onboarding, and performance management, to build high-performing teams rooted in safety and quality.
  • - Coach and develop technicians and leads by establishing clear expectations, providing consistent feedback, and creating succession plans to support organizational scaling.
  • - Own the development and enforcement of SOPs across all workflows (inspections, maintenance, upgrades), ensuring documentation is audited and aligned with real-world execution.
  • - Drive operational excellence by utilizing data, root cause analysis, and standard work methodologies to improve throughput, vehicle uptime, and process repeatability.
  • - Ensure operational readiness by verifying that tools, equipment, parts, and facilities are standardized, maintained, and fully available to meet operational demand.
  • - Champion EHS & 5S standards, maintaining a clean, organized, and compliant work environment while embedding safety into daily behaviors and decision-making.
  • - Proactively identify and mitigate risks, leading corrective and preventive actions to address safety concerns, near misses, and process gaps.
  • - Define and track critical KPIs related to fleet readiness, quality, and downtime, using data insights to drive accountability and prevent systemic failures.
  • - Partner with Engineering, Test, and Facilities teams to align on operational execution with company roadmaps, testing milestones, and evolving requirements.
  • - Lead strategic scaling initiatives, translating high-level goals into practical plans for increased fleet size, new platforms, and expanded facility operations.
  • - Serve as the primary technical escalation point, overseeing complex maintenance and configuration changes to ensure strict adherence to quality standards.
  • - Provide data-backed communication to leadership and stakeholders regarding operational risks, constraints, and trade-offs to support agile decision-making.
  • - Work alongside local leadership to align on location needs, goals, and handle escalated situations

Qualifications

  • - 8+ years of hands-on automotive technician experience.
  • - 4+ years of people leadership experience. Experience leading teams in technical, automotive, or high-volume service environments.
  • - Proven experience implementing and improving SOPs, standard work, and operational processes in complex technical environments, with demonstrated success leading high-output teams.
  • - Strong understanding of EH&S compliance, safety programs, and 5S methodologies.
  • - Extensive knowledge of automotive systems, diagnostic methods, parts, and tools.
  • - High proficiency in CAN/LIN architecture, wiring diagrams, and soldering.
  • - Strong written and verbal communication skills with the ability to influence across technical and non-technical stakeholders.
  • - Demonstrated ability to manage multiple priorities, drive initiatives to completion, and operate effectively in fast-paced, ambiguous environments.
  • - Willingness and ability to travel locally and nationally (50%+), with a clean driving record.

Skills

Required:Team leadershipSOP development and enforcementData-driven operationsEH&S and 5S compliance

Benefits

  • - Zoox offers comprehensive benefits including paid time off (sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zoox

It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

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