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Implementation Director

Clarium· Customer Success
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Remote$140k - $170kFull-timePosted 3w ago

About the role

The Implementation Director owns end-to-end delivery for a portfolio of enterprise health system accounts, from signed contract through go-live and into steady-state handoff to the Customer Success team. You will run implementations, manage cross-functional collaboration, and ensure successful delivery and adoption across multiple stakeholders in healthcare enterprise SaaS.

Responsibilities

  • Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation
  • Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk
  • Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams
  • Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management
  • Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision
  • Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from Clarium's core products
  • Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer

Qualifications

  • 4-8+ years in implementation, professional services, or technical onboarding, with meaningful time in healthcare, health system, or complex enterprise SaaS environments
  • Direct, hands-on ownership of enterprise-scale rollouts with multiple stakeholders and real technical complexity
  • Working fluency with health system IT and clinical operations — EHR/EMR integration exposure (Epic, Oracle Health/Cerner), HL7/FHIR, file exchanges, and how hospital IT and clinical governance actually operate
  • A track record of building structure where none existed — implementation plans, risk frameworks, status reporting — with the ability to build aspects of Clarium's playbook and make them repeatable

Skills

Required:Implementation project managementStakeholder managementHealthcare IT / interoperability

Benefits

  • Incentive Stock Options proportionate to your salary
  • Fully remote, with a NYC co-working space available; distributed team across multiple time zones with opportunities for in-person time
  • Unlimited PTO
  • Top-tier health, vision, and dental benefits
  • 401K
  • The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product
  • A fast-paced, high-growth environment where we move quickly to solve critical healthcare challenges
  • The chance to empower frontline healthcare workers by automating the administrative friction in their day-to-day
  • Collaborative work alongside a high-caliber team of clinicians, engineers, and revenue leaders
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Clarium

AI-Powered Supply Chain Resilience Platform | Clarium

AI-Powered Supply Chain for Healthcare. Clarium’s supply chain resilience platform provides real-time visibility and intelligent automation to unlock efficiency for hospitals and suppliers.

HealthcareSupply ChainAIAutomation
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