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Client Executive

Clarium· Customer Success
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Remote$160k - $190kFull-timePosted 2w ago

About the role

Commercially focused executive-level role responsible for long-term partnership and commercial outcomes for a portfolio of live health system customers, driving retention, expansion, and value realization.

Responsibilities

  • Own the commercial relationship and account plan for a named portfolio of live health systems with $5–7M in revenue potential, building relationships across operational, managerial, and executive stakeholders and holding them through turnover
  • Run quarterly and annual executive business reviews with supply chain, finance, and clinical leadership covering performance against baseline, peer benchmarking, and the agenda for the next quarter
  • Carry gross and net retention targets across your portfolio, own the renewal and upsell narrative, terms, and closing, and maintain an accurate renewal forecast
  • Define, instrument, and report the financial and operational outcomes each health system contracted for, and build a savings case that holds up in front of executives and sponsors
  • Direct each account through the CSM, Implementation, and Product/FDE leads on it — set strategy, sequence the work, escalate what needs escalating, and make sure those leads have what they need to hit their goals
  • Source, build, and close expansion end to end inside existing accounts — new modules, new service lines, and new entities within a customer's ecosystem
  • Give Clarium leadership an early, specific, unsentimental read on which accounts are at risk and why, and translate adoption patterns, friction, and pricing feedback into structured input for Product, Sales, and Leadership

Qualifications

  • 10+ years in a commercial role in healthcare SaaS or health technology — client executive, strategic account management, account management, or equivalent — serving hospitals, health systems, or IDNs
  • Past personal responsibility for a renewal, expansion, or growth quota, with specific results you can walk us through
  • A track record of running business reviews and commercial conversations with C-suite and VP-level health system leaders
  • The ability to build and defend a quantified financial case in front of an audience whose job is to poke holes in it
  • Comfort operating through others and being accountable for outcomes you don't directly execute

Skills

Required:Commercial leadership in healthcare SaaSFinancial case building and defense

Benefits

  • Incentive Stock Options proportional to your salary
  • Fully remote, with a NYC co-working space available; distributed team across multiple time zones with opportunities for in-person time
  • Unlimited PTO
  • Top-tier health, vision, and dental benefits
  • 401K
  • Equity and comprehensive benefits package; base salary + variable compensation
  • Opportunity to work with a strong foundational team and shape product direction
  • Fast-paced, high-growth environment with impact on frontline healthcare workflows
  • Collaborative team of clinicians, engineers, and revenue leaders
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Clarium

AI-Powered Supply Chain Resilience Platform | Clarium

AI-Powered Supply Chain for Healthcare. Clarium’s supply chain resilience platform provides real-time visibility and intelligent automation to unlock efficiency for hospitals and suppliers.

HealthcareSupply ChainAIAutomation
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