Risk Operations Specialist
Parafin· Operations
Hybrid (San Francisco, CA)$118k - $123kFull-timePosted 3w ago
About the role
We are looking for a Product Operations Specialist to help us scale operations and grow our capital products. This role will be a critical operator of the company's product suite by providing a positive experience for the small businesses we support. You will be responsible for running and building best-in-class processes for payments and fraud, becoming an expert on Parafin’s Capital products, and supporting day-to-day functions from troubleshooting payment issues to data analysis and building documentation.
Responsibilities
- Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
- Find solutions to automate and streamline ops processes, leading efforts to build in-house or finding external vendors
- Conduct reviews to assess risk factors for high-priority merchants
- Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
- Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
- Review current processes and provide feedback on how to improve product operations and Parafin as a whole
- Work closely with our partners to identify areas of risk and investigate fraudulent behavior
- Use data-driven analysis to identify areas of optimization and growth
Qualifications
- 3 - 5 years of work experience
- 2 - 3 years of operational experience working in a fintech startup, bank, or payments company
- Strong understanding of payments
- Excellent communication skills
- Strong quantitative / detail-oriented background
- Thrive in an entrepreneurial environment
Skills
Required:paymentscommunication
Nice to have:data analysisrisk management
Benefits
- Salary Range: $118k - $123k
- Equity grant
- Medical, dental & vision insurance
- Unlimited PTO
- Work-from-home flexibility
- Commuter benefits
- Free lunches
- Paid parental leave
- 401(k)
- Employee assistance program
Last updated Sep 30, 2026. Interested? Apply on the company site.
About Parafin
A financing program, built for your platform
Parafin partners with platforms to deliver seamless, flexible access to financing, giving small businesses the capital they need to grow with confidence.
financingembedded financesmall businessescapitalspendpay over time
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