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Technical Account Manager

Tempo· GTM
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New York, San FranciscoFull-timePosted 3w ago

About the role

Tempo is building enterprise on-chain payments and is seeking a Technical Account Manager to own post-sales success for a portfolio of enterprise partners—from onboarding and integration through launch and ongoing growth. This founding role emphasizes building playbooks, processes, and feedback loops to turn early design partners into long-term ecosystem anchors.

Responsibilities

  • Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement
  • Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones
  • Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team
  • Own the handoff from GTM and guide partners through onboarding, integration, and production launch
  • Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness
  • Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution
  • Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities
  • Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments
  • Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks
  • Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements

Qualifications

  • Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company
  • Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment
  • Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams
  • Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes
  • High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments
  • Experience with payments, blockchain infrastructure, or validator operations is a strong plus

Skills

Required:Account managementTechnical collaboration with engineeringOnboarding and integrationCommunication

Benefits

  • (Not explicitly listed in the description)
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Tempo

The blockchain designed for payments

A neutral, permissionless blockchain optimized for payment processing, enabling efficient transactions with predictable low fees and stablecoin interoperability.

blockchainpaymentsfintech
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