← All roles

Customer Support Engineer

PlanetScale· Customer Engineering
Apply on company site
Hybrid (US)$150k - $200kFull-timePosted 3w ago

About the role

Customer Support Engineer role at PlanetScale to advise, debug, and resolve customer issues, improve documentation and processes, and collaborate with Engineering to reduce friction and scale support for PlanetScale's Postgres and Vitess platform.

Responsibilities

  • Advise and handle support requests from customers and developers on the PlanetScale platform.
  • Respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels.
  • Help customers understand how to use PlanetScale effectively, including reasoning about queries, schema changes, application behavior, database connectivity, and production workflows.
  • Create and improve internal and external documentation, support playbooks, troubleshooting guides, and customer-facing materials.
  • Identify product gaps and recurring sources of customer friction, then work with Engineering to prioritize improvements.
  • Contribute to the systems, processes, and practices that help PlanetScale deliver excellent developer-focused support at scale.

Qualifications

  • Experience supporting production applications, databases, developer tools, infrastructure, or other technical products.
  • Working knowledge of SQL, preferably MySQL and/or PostgreSQL.
  • Strong debugging skills and the ability to reason through application and database behavior.
  • Programming experience; comfortable reading and navigating unfamiliar code to understand customer issues.
  • Experience with common application frameworks, ORMs, database connectors, or application deployment patterns.
  • Willingness to explore new languages, frameworks, tools, and customer environments as needed.
  • Strong written and verbal communication skills.
  • Strong empathy for customers, developers, and teammates, with the ability to advocate for customer needs clearly and constructively.

Skills

Required:Customer communicationDebugging and troubleshootingSQLProgramming abilityDocumentation & playbook writingCross-functional collaboration

Benefits

  • Remote-friendly environment
  • Competitive compensation package
  • Equity as part of total compensation
  • Benefits vary by location (salary and benefits details provided during interview)
Last updated Sep 30, 2026. Interested? Apply on the company site.
PlanetScale logo

About PlanetScale

the world’s fastest and most scalable cloud hosting for Vitess and Postgres

PlanetScale offers the world’s fastest and most scalable cloud hosting for Vitess and Postgres.

cloud databasesVitessPostgresscalabilitycloud hosting
Company profileWebsite

More open roles at PlanetScale