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Support Engineer I (NYC, Weekend Shift)

Replit· User Operations
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Hybrid (NYC (SoHo))$110k - $140kFull-timePosted 3w ago

About the role

Support Engineer focused on assisting developers using Replit, handling technical product issues, bugs, and guidance; contribute to knowledge base and communicate outages, with a Saturday-Wednesday schedule and in-office Mondays and Wednesdays in NYC (SoHo) on a hybrid arrangement.

Responsibilities

  • Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
  • Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
  • Directly contribute to and maintain the Support team's Knowledge Base.
  • Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Qualifications

  • Prior experience in software development or relevant technical support experience
  • Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
  • Strong time management and ticket triage skills with comfort in performance tracking and regular reporting.
  • Excellent communication skills with initiative to ask questions when encountered with the unknown.
  • Experience with support tools and ticketing systems (e.g. Zendesk)

Skills

Required:Software development or technical support experienceFast-paced, high-volume support experienceTime management and ticket triageCommunication skillsExperience with Zendesk or similar ticketing systems

Benefits

  • Competitive Salary & Equity
  • 401(k) Program with a 4% match (US Only)
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Flexible Time Off (FTO) + Holidays
  • Commuter Benefits (In-Office & US Only)
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement (In-Office Only)
  • Quarterly Team Gatherings
  • In Office Amenities (In-Office Only)
Last updated Oct 7, 2026. Interested? Apply on the company site.
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