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Client Engagement Specialist, Social

Kraken· Client Services
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RemoteFull-timePosted 3w ago

About the role

CE Social delivers exceptional customer support and community engagement for Kraken across social media. We answer questions, resolve concerns, and drive conversations in our communities, never shying away from engaging with clients and prospects alike. We're fast, resourceful, and proud to represent Kraken's voice publicly. We're Kraken's eyes and ears on social, and our goal is to run the best social support team in the financial space.

Responsibilities

  • Monitor social channels and respond promptly to client inquiries
  • Work across multiple social platforms at once, prioritizing by urgency and volume
  • Moderate our social communities and enforce community guidelines
  • Proactively engage clients to grow Kraken's voice and presence on social
  • Partner with internal teams on complex cases and process improvements
  • Participate in team meetings, projects, and training sessions
  • Stay current on new crypto trends, products, and technologies, and on Kraken's own product suite

Qualifications

  • 3+ years of experience in social media management, community management, or customer support
  • Genuine crypto OG experience and knowledge, with a strong pulse on the APAC crypto scene and familiarity with Chinese crypto culture on social media. You're plugged into the space, know the key players, and stay on top of what's happening.
  • Hands-on, user-side experience across platforms like X, Reddit, Telegram, LinkedIn, Discord, Facebook, and Instagram, plus app store reviews and Trustpilot. Crypto-native experience strongly preferred.
  • Familiar with Sprinklr and social media management platforms, as well as tools like Zendesk, Jira/Confluence, and Slack.
  • Sharp attention to detail and the judgment to read intent and tone in client messages
  • Resilience and multitasking ability for high-volume, high-pressure queues
  • Comfortable knowing your work is public-facing as every reply is visible
  • Flexibility to work scheduled shifts (between 4 am to 12 pm UTC), including weekends
  • Fluent in English and Chinese Mandarin, with confidence writing in Simplified Chinese.

Skills

Required:Social media managementCrypto knowledge (APAC, Chinese crypto culture)Multiplatform engagementTools: Sprinklr, Zendesk, Jira/Confluence, Slack
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Kraken

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