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Risk Operations Transformation Lead

Tilt· Customer Support & Operations
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Remote$100k - $115kFull-timePosted 3w ago

About the role

Risk Operations Transformation Lead to scale Risk Operations through improved processes, tooling, analytics, partner delivery, and automation. Responsible for problem definition, implementation, measurement, and driving measurable improvements across Risk Operations with cross-functional collaboration.

Responsibilities

  • Serve as the Risk Operations business owner for AI Enabled Operations, prioritizing automation opportunities by volume, complexity, customer impact and operational risk
  • Define the requirements, decision logic, controls and success measures for Risk automation, and partner with Product and Engineering through design, testing and launch
  • Monitor automation after launch (adoption, accuracy, quality, risk outcomes and savings) and lead improvements when results fall short
  • Lead transformation programs that simplify Risk Operations processes, workflows, roles and handoffs, from problem definition through adoption and measurement
  • Identify work that can move to better tooling, self-service capabilities or BPO partners, and define tooling improvements with Product and Engineering
  • Work with Shared Services and Vendor Management on operational readiness, including documentation, training, quality controls, escalation paths and post-launch monitoring
  • Define the metrics that show performance, capacity, quality and risk trends, and use them to find root causes and prioritize improvements
  • Keep new processes, tools and automation aligned with requirements set by Compliance, Fraud Strategy and other policy owners
  • In your first 90 to 180 days: build a prioritized program portfolio, deliver initial improvements, and show measurable movement in an outcome such as SLA attainment, backlog age, quality, loss outcomes or cost per case

Qualifications

  • 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field
  • Track record leading operational improvement or transformation programs, including redesigning processes, implementing tools or launching automation, from problem definition through measurement
  • Strong understanding of how operational queues, investigations, reviews and escalations work in practice
  • Strong analytical skills, with experience using operational data to identify trends, diagnose root causes and make recommendations
  • Able to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives
  • Able to influence stakeholders and drive decisions without direct authority
  • Clear written and verbal communication with frontline teams, technical partners and senior leadership
  • Sound judgement on operational risk, controls, prioritization and escalation
  • Experience in fintech, payments, banking or another highly regulated environment
  • Preferred but not required: BPO or distributed-team transitions; change-management experience; writing product or business requirements; SQL and Looker, Tableau or Databricks; familiarity with capacity models, SLA and quality measures, and regulations such as Reg E, Reg Z and UDAAP

Benefits

  • Virtual-first teamwork: WFH office reimbursement
  • Competitive pay with equity
  • Complete support: flexible health plans and subsidies
  • Visibility with leadership
  • Paid global onsites: twice yearly company offsites
  • Impact is recognized: growth opportunities based on contributions
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Tilt

Mobile crowdfunding: The easiest way to collect, fundraise, and sell…

Tilt is a technology company that makes it easy for groups and communities to collect, fundraise, or pool money securely and effectively online. In addition to helping social organizers, the company is legally certified in securing fundraisers for non-profit organizations.

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