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Product Manager, Payments

Whatnot· Payments
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Remote$240k - $344kFull-timePosted 3w ago

About the role

Product Manager, Payments to lead the strategy and execution of Whatnot's core payments platform and experiences, owning systems for buyer payments, seller payouts, and money movement across a high-growth, multi-category livestream marketplace.

Responsibilities

  • Own the product vision and roadmap for Payments, balancing short-term wins with long-term platform investments that support extremely fast growth and international expansion.
  • Deeply understand stakeholder needs – from sellers managing their businesses to Finance teams closing monthly books to CX resolving refund disputes; translate into clear product strategies and scalable systems.
  • Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy. Use these to guide prioritization and measure impact.
  • Drive execution across multiple workstreams, coordinating backend payments systems, payment integrations, and frontend UX while managing dependencies and timelines.
  • Build the financial data foundation the business needs, including ledger systems powering internal reporting, seller transparency tools, and accurate month-end closes.
  • Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk, and support efficient operations at scale.
  • Establish metrics and experimentation frameworks to validate performance, test new capabilities, and continuously improve outcomes for users and internal teams.

Qualifications

  • 10+ years of product management experience with significant focus on payments products and platforms (card/alternative payments, payouts, refunds, chargebacks, ledger systems).
  • Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies, including deep familiarity with processors like Stripe, Braintree, Adyen, or similar.
  • Strong product leadership, including setting strategy, influencing cross-functional partners, and driving complex initiatives from 0→1 and 1→N.
  • Deep understanding of financial data, reconciliation, and reporting, particularly supporting Finance, Accounting, and month-end close processes in high-transaction-volume environments.
  • Demonstrated ability to work in ambiguous, fast-paced environments, making sound decisions with imperfect information and balancing speed with risk and quality.
  • Proven track record using data and experimentation to inform product decisions, measure impact, and iterate on complex systems.
  • Strong product discovery and execution skills, translating multi-stakeholder problems into clear requirements and simple, intuitive experiences.
  • Excellent cross-functional communication, with experience partnering closely with Engineering, Design, Finance, Legal, CX/Ops, and risk-oriented teams.
  • High empathy for users and stakeholders, with passion for building trustworthy, transparent financial experiences.
  • Nice to have: Experience in a marketplace or multi-sided platform where payments, incentives, and marketplace dynamics are tightly coupled.

Skills

Required:Payments product managementPayments integrations (Stripe, Braintree, Adyen)Financial data and reconciliation

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Care benefits
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Whatnot

Whatnot is the largest livestream shopping platform in the U.S.

Whatnot is the largest livestream shopping platform in the U.S., connecting buyers and sellers in real-time across any category – from collectibles like trading cards to comics, fashion, sneakers, and more.

marketplacee-commerce
Company profileWebsite

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