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General Manager - North Hills

JETSET Pilates· North Hills – Management
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North Hills, NCFull-timePosted 3w ago

About the role

General Manager responsible for the overall success of the studio, leading a high-performing team, driving operational excellence, membership growth, and delivering an exceptional client experience. Combines business management with active instruction and community engagement.

Responsibilities

  • Lead, coach, and develop instructors and Studio Leads.
  • Recruit and onboard new team members as needed.
  • Provide consistent feedback and conduct regular performance conversations.
  • Foster an engaging and accountable team culture.
  • Identify and develop future leaders through coaching, mentorship, and succession planning.
  • Own daily studio operations.
  • Ensure exceptional hospitality and client experience.
  • Manage class & staffing schedules.
  • Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.
  • Resolve client concerns promptly.
  • Continuously evaluate and improve operational processes to increase efficiency and consistency.
  • Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
  • Analyze KPIs and implement action plans.
  • Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.
  • Coach team members on consultative selling, membership upgrades, renewals, and client retention.
  • Build relationships within the local community.
  • Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.
  • Support social media and community partnerships.
  • Represent JETSET as a brand ambassador.
  • Monitor financial performance.
  • Provide regular business updates to ownership.
  • Recommend operational improvements.
  • Ensure accountability for profitability, payroll management, expense control, and overall studio performance.

Qualifications

  • 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment
  • Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context
  • Demonstrated self-starter with an entrepreneurial spirit — initiative, problem-solving, and thriving where playbooks are evolving
  • Strong sales instincts with experience driving revenue targets and coaching others to do the same
  • Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics
  • Exceptional organizational skills managing competing priorities with attention to detail
  • Outstanding communicator who connects with people and makes clients and team members feel seen and valued
  • Hands-on experience in a fitness instruction or coaching capacity is strongly preferred
  • Passion for community building and understanding of local wellness, fitness, and hospitality community is strongly preferred

Skills

Required:Studio operations managementPeople leadership and coachingSales and revenue growth

Benefits

  • Paid time off (PTO)
  • Complimentary or discounted JETSET Pilates classes
  • Professional development opportunities
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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