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Technology Support Technician

Lansing School District· Office of Operations – Meet and Confer
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Lansing, MI$32.6k - $61.7kMeet and Confer Standard (40 hours/week - 52 weeks/year)Posted 3w ago

About the role

Technology Support Technician responsible for troubleshooting and resolving hardware, software, and network issues to keep computers, networks, and systems running smoothly in Lansing School District.

Responsibilities

  • Identify and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and disruption.
  • Set up new computer systems, software applications, and peripheral devices, ensuring they are configured correctly and meet user requirements.
  • Provide technical support to users via phone, email, or in-person, guiding them through problem resolution and answering their technical questions.
  • Perform regular maintenance tasks such as software updates, security patches, and backups to ensure systems are up-to-date and secure.
  • Create and maintain detailed records of technical issues, solutions, and procedures to aid in future troubleshooting and knowledge sharing.
  • Work closely with other IT professionals to address complex issues, implement new technologies, and improve overall IT infrastructure.
  • Learn and grow by incorporating feedback from colleagues, managers, and professional development sessions
  • Build relationships with colleagues and other stakeholders to ensure a safe, welcoming, and collaborative work environment
  • Other duties as assigned to best support the Lansing School District mission

Qualifications

  • Minimum associate degree in a Technical Field OR certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), etc
  • Minimum 1-3 years of IT experience
  • Strong customer service skills to assist and support users with patience and empathy, ensuring a positive user experience.
  • A valid Michigan driver’s license and reliable transportation are necessary.
  • Alignment with Lansing School District's mission and values

Skills

Required:IT troubleshootingCustomer serviceSystem setupDocumentation
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Lansing School District

Dedicated to providing a high-quality education in a culturally safe and nurturing environment that supports all students to live purposeful and fulfilling lives.

Welcome to The Lansing School District! Located in Lansing, MI, we are home to 25 schools, including the first Michigan-based fully online school for grades K-12.

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