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Client Success Executive

WGSN· Sales – Customer Support
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New York, NY$65k - $70kPermanentPosted 3w ago

About the role

Client Services Executive role within the NAM team, focusing on administrative and operational support to the WGSN Client Services, North America team to improve efficiency, client engagement and retention.

Responsibilities

  • Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
  • Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
  • Ensure monthly and quarterly KPIs are met in line with the business’s retention rate Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business’s value proposition among set of users and accounts
  • Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours
  • Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge
  • Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
  • Proactively engage with subscribers to demonstrate the value of WGSN’s products and services, provide support that maximise our client’s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
  • Responsible for the adoption of WGSN’s tool within NAM client base
  • Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools
  • Identify improvements to current processes that improve client services’ ability to provide outstanding client support
  • Coach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader
  • Tight time scales as needed

Qualifications

  • At least 2 years of experience in a Client Success role
  • C-level communication skills
  • Must have experience with Salesforce and Google Suite
  • Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
  • Strong attention to detail, excellent presentation and organizational skills required
  • Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA’s
  • Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
  • Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile & professionalism.
  • Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed

Skills

Required:Client Success / Customer SuccessCommunication with C-suiteSalesforceGoogle Suite

Benefits

  • Paid Time Off – 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave.
  • 401(k) Retirement Savings Plan – allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees.
  • Dental and Vision plans with MetLife
  • Health Care with Anthem & Blue Cross Blue Shield
  • Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
  • Mental Health – EAP and access to mental health care including inpatient, outpatient and virtual care if enrolled in an Anthem medical plan
Last updated Oct 21, 2026. Interested? Apply on the company site.

About WGSN

Trend Forecasting & Analytics 2025-2032

WGSN is the global authority on change, using expert trend forecasting combined with data science to help you get ahead of the right trends

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