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AV Operations Specialist

Figure· IT
Apply on company site
San Jose, CA$85k - $125kfull-timePosted 3w ago

About the role

An IT/AV Operations Specialist to manage daily conference room operations, AV system maintenance, and support IT operations including Tier 1 Help Desk, onboarding/offboarding, imaging, inventory, and logistics for Figure’s AI robotics company.

Responsibilities

  • Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.
  • Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).
  • Assist in building and documenting standards and IT policies across the company.
  • Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.
  • Act as backup point of contact for AV support when lead is unavailable.

Qualifications

  • 2-3 years in IT or AV support, operations or installation, including experience in:
  • AV/VC systems knowledge in a corporate environment.
  • Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.
  • Proficiency with Windows, Mac and Linux operating systems.
  • Experience managing Google Workspace and Okta IDP.
  • Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).
  • Excellent customer service, problem solving and teamwork abilities.

Skills

Required:Conference room and AV system managementTicketing and issue trackingGoogle WorkspaceOktaWindows/macOS/linux
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Figure

The future of home help is here

Figure is the first-of-its-kind AI robotics company bringing a general purpose humanoid to life.

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Company profileWebsite

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