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Customer Success Specialist

Scale Army· Sales
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Remote$1.4k/mo - $1.8k/moContractPosted 3w ago

About the role

Role focused on owning the post-sale relationship with B2B partners (dealerships, distributors, custom auto shops) to nurture accounts, drive upsell/cross-sell revenue, and provide high-level escalation support for U.S.-based clients while working remotely.

Responsibilities

  • Manage a dedicated portfolio of current B2B customer accounts as their primary strategic point of contact.
  • Build strong, long-term relationships to drive engagement, loyalty, and brand retention.
  • Conduct regular account reviews and client check-ins to monitor account health and satisfaction.
  • Proactively identify and execute upsell and cross-sell opportunities within the existing client base.
  • Understand client business needs and recommend relevant product expansions to increase revenue.
  • Track revenue goals and work toward engagement and expansion targets.
  • Serve as the primary escalation point for critical or complex customer issues.
  • Coordinate with operations, shipping, and production teams to resolve problems quickly and effectively.
  • Handle escalations with empathetic, solutions-oriented communication.
  • Maintain accurate CRM records of client interactions, account health, and sales opportunities.
  • Translate client feedback into clear internal action items to support product and service improvements.

Qualifications

  • 2–4+ years of experience in B2B Customer Success, Account Management, or B2B Sales.
  • Proven experience driving engagement and closing upsell/cross-sell within existing accounts.
  • Experience managing multiple client accounts in a fast-paced environment.
  • Experience managing escalated customer support issues (tickets).
  • Previous experience in auto parts sales, automobile sales, or aftermarket automotive industry is a strong plus.

Skills

Required:B2B relationship & account managementRevenue growth & upsellingHigh-stakes client conversation managementProblem-solving & escalationsCRM & account trackingFeedback translation to action items
Nice to have:Languages
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Scale Army

Global Staffing for Marketing & Sales Growth

Scale Army sources, vets, and deploys high-performing marketers and sellers, helping meet growth targets with nearshore talent, month-to-month contracts, and fast onboarding.

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