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Strategy and Operations, Customers

Decagon· People
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San Francisco$190k - $265kFull-timePosted 3w ago

About the role

Strategy & Operations role within the Customer team focused on delivering scalable deployment and post-sales execution, cross-functional integration with GTM, Product, and Engineering, and building repeatable systems to improve launch predictability and customer outcomes.

Responsibilities

  • Build and scale customer operations
  • Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.
  • Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.
  • Drive planning and resourcing practices that support predictable execution as the business scales.
  • Strengthen cross-functional execution
  • Partner with GTM to improve upfront alignment on customer goals, scope, and readiness.
  • Lead cross-functional initiatives with Product and Engineering to unblock execution and improve outcomes.
  • Own issue management and escalation handling to keep delivery and customer results on track.

Qualifications

  • 6+ years of experience with experience in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
  • Demonstrated ability to diagnose ambiguous problems, drive structured work-streams, and influence senior stakeholders.
  • Experience building playbooks, operating cadences, and resourcing/capacity planning systems.
  • Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.
  • Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.

Skills

Required:Strategy & OperationsCross-functional collaboration

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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