← All roles

Customer Success Manager

Menlo Security· Customer Success
Apply on company site
RemoteFull-timePosted 3w ago

About the role

As a Customer Success Manager at Menlo Security, you will be the primary partner for mid-market and emerging enterprise customers, ensuring successful adoption and realized value of the Isolation-powered Cloud Security Platform. You will manage a diverse portfolio, guiding customers through the post-onboarding journey to drive product health, long-term retention, and growth.

Responsibilities

  • Relationship Management & Health: Serve as the main point of contact for a portfolio of assigned accounts, focusing on project managers and security practitioners; maintain regular cadences with customers to ensure alignment on security goals and Menlo’s capabilities; conduct Quarterly Business Reviews (QBRs) to report on platform usage, health metrics, and realized value.
  • Adoption & Enablement: Drive deep product adoption by identifying underutilized features and providing targeted enablement sessions or resources; monitor customer health scores and proactively reach out to accounts showing low engagement or technical hurdles; help customers define and track tactical success milestones (e.g., specific policy deployments or user rollouts).
  • Retention & Operations: Manage the renewal process for the assigned book of business, ensuring timely contract execution; identify expansion opportunities (upsell/cross-sell) and collaborate with Account Executives to close them; maintain accurate account data and activity logs in Salesforce/Gainsight.
  • Technical Guidance: Develop solid understanding of Menlo Security’s core products and integrations (SSO, Proxies, Firewalls); act as a bridge between the customer and Support/Engineering to resolve technical issues efficiently.
  • Voice of the Customer: Gather and synthesize customer feedback to help the Product team prioritize features; identify successful customers to serve as references or testimonials.

Qualifications

  • Experience: 3–6 years in Customer Success, Account Management, or a technical client-facing role (B2B SaaS experience required).
  • Education: Bachelor’s degree in a relevant field or equivalent practical experience.
  • Communication: Strong verbal and written communication skills with ability to explain technical concepts to non-technical users.
  • Organization: Ability to manage a high volume of accounts and prioritize tasks in a fast-paced environment.
  • Technical Interest: Foundational understanding of cybersecurity concepts like cloud security, network security, and zero trust.
  • Tools: Experience with CRM software (Salesforce) and CS tools (Gainsight) preferred.

Skills

Required:Customer success / account managementCommunication
Nice to have:SalesforceGainsightTechnical acumen (security concepts)
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Menlo Security

Make Every Browser an Enterprise Browser | Menlo Security

The Menlo Security Enterprise Browser solution stops phishing and malware attacks on any browser and any device across your hybrid enterprise.

Browser SecurityEnterprise BrowserPhishing PreventionRansomwareZero-Trust Network AccessWeb SecurityCloud Browser
Company profileWebsite

More open roles at Menlo Security