Product Manager - Trust & Safety (Full Remote - Europe)
About the role
Trust & Safety Product Manager responsible for the product and technical delivery of compliance and safety initiatives across EverAI’s platforms, including in-house moderation (EverGuard), third-party safety partnerships, dashboards, and incident response. Works with CTO, Legal & Safety Lead, Compliance, Engineering, AI/ML, Product, and Customer Support to identify risks and build safeguards while navigating sensitive NSFW content and uncensored AI outputs.
Responsibilities
- Safety & legal product strategy and delivery. Translate safety policies, legal requirements (e.g., EU AI Act), incident findings, and user feedback into product requirements, acceptance criteria, and engineering work; drive initiatives from problem definition through launch and ongoing improvement.
- Internally developed moderation technologies. Own product side of improvements to in-house moderation systems, including EverGuard; partner with Engineering and AI/ML on detection capabilities, moderation rules and thresholds, interventions across user inputs and AI outputs.
- Third-party safety partnerships and integrations. Lead lifecycle of third-party safety partnerships from needs evaluation to implementation, testing, rollout, and ongoing performance management.
- Safety dashboards, monitoring, and quality assurance. Establish dashboards and recurring QA to proactively identify issues and ensure T&S measures perform as intended.
- Red teaming and adversarial testing. Own testing of moderation systems and safeguards for misuse and edge cases; manage remediation and retesting.
- Trust and safety reviews for new features. Run dedicated T&S review for new features and material changes, engaging early in product design.
- Incident follow-through and continuous improvement. Coordinate product and engineering response to significant safety issues with incident management, policy, and user support.
Qualifications
- Data-driven product decisions aligned with legal/ethical standards; experience with metrics, A/B testing, and dashboards.
- Content moderation and AI guardrails; experience with automation, human review, and user reporting.
- Legal/safety work experience; ability to translate compliance into consumer-facing product.
- Collaborative mindset and English fluency; cross-functional collaboration with engineering, legal, operations, and customer support.
- AI fluency; comfortable leveraging AI tools and exploring new tools without waiting for directed projects.
- Point person for third-party partnerships; autonomous in testing and discussions with third-party tools and integrations affecting compliance and safety posture.
- Ownership mindset; comfortable with ambiguity and delivering results rather than following a fixed process.
- Comfortable with uncensored models and content in the product category.
Skills
Benefits
- Contract Type: Prefers B2B but flexible for long-term impact
- Work From Anywhere: Fully remote
- Paid Time Off: 4 weeks (20 days) per year
- Annual in-person gathering
- Health & Wellness support: 100 USD monthly for health insurance expenses plus OpenUp for mental health (and family access for up to three members)
- Co-Working space budget: up to twice per month (35 EUR / 40 USD per visit)
- Learning budget for professional growth
- Company laptop and equipment, monitor budget, peripherals budget
- AI tools access: premium access to ChatGPT, Hugging Face, Claude Code, etc.
About EverAI
Building the future of AI Companionship
EverAI is building the future of AI companionship. Our products redefine how people connect with intelligent, safe, and immersive AI. Backed by a world-class remote team and driven by rapid innovation, we're on a path to scaling fast towards 500M users and beyond.
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