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Community Support Specialist

Partiful· Support
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Hybrid (New York, NY)$75k - $95kFull-timePosted 3w ago

About the role

Bridge between users and product team; troubleshoot issues, write bug reports, surface recurring pain points, and ensure users feel heard and excited to use Partiful.

Responsibilities

  • Own day-to-day user support across channels, with a high bar for speed, clarity, and kindness
  • Resolve user questions and issues end-to-end — from simple how-tos to complex edge cases - and know when to escalate
  • Develop deep product knowledge so you can diagnose problems quickly and guide users effectively
  • Identify trends in support volume and user pain points, and proactively surface them to Product / Engineering
  • Write and improve macros, help center articles, and internal documentation to scale support quality and reduce repeat issues
  • Act as a strong voice of the user, advocating for fixes and improvements based on what you see in the real world
  • Handle bug reports with rigor: reproduce, document steps clearly, and work with the team to close the loop
  • Contribute to building an AI-native support function — using automation, tools, and AI workflows to streamline and improve support operations
  • Help maintain a positive, community-first tone that’s inline with our brand voice

Qualifications

  • Have 2–5 years of experience in customer support, community support, or user-facing operations (bonus if at a consumer social app, ticketing platform, or events company)
  • Are an excellent communicator - warm, clear, and precise, even when users are frustrated
  • Have strong judgment: you know when to move fast, when to slow down, and when to escalate
  • Are extremely organized and can handle high volume without letting things slip
  • Are a great problem solver - enjoy diagnosing what’s really going on and getting to the root cause
  • Have a bias for action and take ownership naturally
  • Can spot patterns and think systematically about how to reduce support load over time
  • Are tech-comfortable and excited to use AI tools to work faster and smarter
  • Bonus: experience working with product/engineering teams and writing strong bug reports

Skills

Required:Customer supportBug reporting and debuggingCommunicationProduct knowledge

Benefits

  • 401(k) with up to 6% matching
  • Comprehensive health, dental, and vision insurance for you and all your dependents (FSAs and HSA plans available)
  • Free OneMedical membership, telehealth, and virtual mental health services
  • Commuter benefits & contributions towards ClassPass and Citibike memberships
  • Unlimited vacation (minimum 3 weeks required)
  • Quarterly stipend to plan your own party and dogfood the product
  • Quarterly travel benefit & semiannual team off-sites
  • Get invited to exclusive parties
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Partiful

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