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Applied AI Delivery Lead

OpenAI· Go To Market
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Hybrid (San Francisco)Full-timePosted 3w ago

About the role

Delivery Lead for OpenAI’s largest and most strategic customers, owning complex AI deployments from planning through launch and adoption; builds integrated delivery plans, resolves blockers, and drives measurable customer value across executive and technical stakeholders.

Responsibilities

  • Own delivery of priority AI initiatives. Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
  • Build and drive an integrated delivery plan. Establish clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams.
  • Resolve blockers and drive decisions. Identify risks early, work through dependencies and resource constraints, and bring the right stakeholders together to resolve tradeoffs and keep delivery moving.
  • Lead launch readiness and activation. Drive rollout and enablement planning, address technical and organizational readiness gaps, and remove barriers to initial adoption and usage.
  • Connect delivery to customer value. Define expected outcomes and measurement approaches with customers and account teams. Track adoption and consumption, assess results against agreed baselines, and communicate the value achieved.
  • Provide a clear view of delivery health. Lead customer and internal delivery reviews that drive decisions and action. Communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing.
  • Improve how we deliver. Turn customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams.

Qualifications

  • 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
  • A track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
  • Strong technical aptitude, with the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
  • The ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
  • Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions.
  • Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable to shared commitments.
  • Excellent communication skills, with the ability to engage executives, technical specialists, and customer operators and explain complex delivery issues clearly.
  • Commercial awareness and an understanding of how deployment, adoption, and consumption contribute to customer value and growth.
  • A practical approach to building repeatable delivery methods while adapting to the needs of individual projects.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Oct 8, 2026. Interested? Apply on the company site.

About OpenAI

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