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Member Growth Operations Associate Manager

Virta Health· Clinical Operations
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Remote$99.5k - $128.5kFull-timePosted 3w ago

About the role

Virta Health seeks a Member Growth Operations Manager to evolve member communications across email, direct mail, and SMS, building scalable onboarding and engagement campaigns with Braze at the center. The role combines hands-on campaign delivery with operational improvement, partnering with Growth, Data, Engineering, and Implementation teams to translate business needs into executable capabilities and scalable workflows.

Responsibilities

  • Own campaign execution and operational readiness - Independently manage assigned ongoing campaigns and launch work across email, direct mail, and SMS, including configuration, timelines, approvals, vendor coordination, and delivery. - Build and update Braze campaigns and Canvases, maintain client-specific content and catalog data, and support accurate application of contact preferences and suppression rules. - Lead end-to-end QA of content, dynamic logic, audience criteria, links, and technical configuration; troubleshoot issues and strengthen controls to prevent recurrence. - Translate custom communication requests into clear requirements and execution plans, identifying opportunities to meet those needs through reusable solutions. - Document issues, communicate risks early, and help strengthen QA controls based on lessons learned. Drive continuous improvement across the team - Own operational improvement projects from problem definition through rollout, managing dependencies and communicating decisions, tradeoffs, and risks. - Partner with Growth stakeholders to turn campaign learnings and member behavior into improvements to targeting, journeys, and execution. - Define and track measures of operational success, such as reduced manual effort, faster campaign setup, fewer errors, and more reliable delivery. - Provide hands-on coverage as priorities shift and build shared knowledge that reduces reliance on any one person. - Use AI to streamline campaign operations, strengthen QA, and reduce manual work—applying sound judgment to validate outputs and build reliable, scalable workflows.

Qualifications

  • 5–7 years of relevant experience in marketing operations, lifecycle operations, marketing technology, or a related field, with independent ownership of complex campaigns and operational improvements.
  • Demonstrated experience building and maintaining scalable workflows in Braze or a comparable customer engagement platform, including automation, segmentation, and dynamic content.
  • Ability to translate business needs into system and data requirements, partner effectively with technical teams, and validate campaign logic and data quality through disciplined QA.
  • Strong project ownership and communication skills, with the judgment to prioritize improvements alongside ongoing delivery, manage dependencies, and guide teammates through changes.
  • Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency.

Skills

Required:Campaign managementBraze platformQA and validationRequirements translation

Benefits

  • Please refer to Virta’s Careers page for benefits information.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Virta Health

Sustainable Weight Loss and Diabetes Reversal

Virta Health is the leader in diabetes reversal and sustainable weight loss with a nutrition-first approach.

diabetes reversalweight lossnutrition
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