Risk & Monitoring Analyst III
About the role
Risk & Monitoring Analyst III responsible for quality assurance reviews of Complaints case investigations within Coinbase's AML/CFT program, driving improvements in case execution and operational quality through QA audits, root cause analyses, and cross-functional collaboration.
Responsibilities
- Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes.
- Conduct root cause analyses and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to improve team performance.
- Partner with stakeholders across CX, Compliance, Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks.
- Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making.
- Leverage metrics and reporting tools to deliver data-driven recommendations that measurably improve case quality, consistency, and throughput.
Qualifications
- 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions).
- Demonstrated ability to execute root cause analyses and translate QA findings into actionable process improvements adopted by operations teams.
- Proven track record of partnering with cross-functional teams globally to implement process improvements and deliver work outcomes that meet quality and timeline standards.
- Experience building QA dashboards, trend reports, and presentations using Google Sheets and Slides (or equivalent tools) to communicate findings to senior stakeholders.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Skills
Benefits
- Private Medical Insurance
- Dental insurance
- Vision/ Eye Care Vouchers
- Life Assurance Benefit
- Disability/Income Protection
- Workplace Pension Scheme
- Travel Medical Policy - Global Traveler
- Employee Stock Purchase Plan (ESPP)
- Wellness Stipend
- Mobile/Internet Reimbursement
- Learning and Development Allowance
- Employee Assistance Program
- Fertility Benefits
- Generous Time off/Leave Policy
About Coinbase
Buy, sell, and manage cryptocurrencies.
Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.
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