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Workplace Manager

MongoDB· Operations / Facilities
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San Francisco, CA$69k - $135kFull-timePosted 3w ago

About the role

Proactive, hands-on Workplace Manager to lead day-to-day operations of the San Francisco office and oversee employee experience and operational performance across MongoDB’s North America spoke offices, focusing on hospitality, facilities coordination, vendor management, budget, events, and engagement.

Responsibilities

  • Own day-to-day workplace operations in San Francisco Hub Office
  • Serve as the primary point of contact and escalation path for workplace matters across assigned spoke offices and/or the designated hub office
  • Maintain a safe, clean, professional, organized, and welcoming workplace environment for employees and visitors
  • Conduct regular office walkthroughs to identify maintenance, facilities, hospitality, safety, presentation, and space issues; coordinate corrective actions and confirm completion
  • Respond to, track, and resolve employee and stakeholder requests through workplace support channels and systems with urgency, clear communication, and strong follow-through
  • Coordinate front-of-house and visitor experiences, greeting employees, guests, candidates, and vendors with a warm, hospitality-first mindset
  • Oversee Spoke office memberships, including activation, deactivation, changes, and ongoing third-party vendor coordination where applicable
  • Coordinate facilities workflows such as janitorial services, conference-room and event bookings, work orders, scopes of work, service requests, and office access needs
  • Monitor office supplies, amenities, equipment, and shared spaces; coordinate replenishment, repairs, and replacements
  • Maintain accurate workplace records and systems, including provider or membership databases, occupancy/utilization information, service logs, and operational documentation
  • Partner with Physical Security on access control, visitor procedures, incident follow-up, and other security requirements
  • Coordinate with IT/AV and other service partners to help ensure meeting rooms, workplace technology, and office equipment are working properly
  • Communicate workplace updates, service changes, expectations, and important office information clearly and consistently
  • Own Spoke Office operations and engagement across America
  • Oversee day-to-day operations of Spoke Offices across the Americas, serving as the primary Workplace point of contact for each location
  • Actively support the development of a positive, inclusive culture across Spoke Offices, ensuring local experiences align with MongoDB’s company values
  • Partner with Local Spoke Ambassadors to build strong office communities and deliver initiatives that foster connection and engagement
  • Manage office memberships, including activating, deactivating, and updating memberships, and maintain accurate provider records
  • Oversee ad hoc facilities operations, including janitorial services, conference-room coordination, event bookings, maintenance requests, and other office needs
  • Monitor and manage the budget allocated to each office location, partnering with Workplace leadership and Finance to support a consistent rhythm of events to ensure budgets are utilized effectively and completely
  • Audit and maintain the integrity of workplace databases and systems, including memberships, access, and utilization platforms
  • Support required utilization data entry and provide regular utilization and operational reports to keep Local Spoke Ambassadors and Workplace leadership informed
  • Proactively share workplace developments, service updates, risks, and recommendations with local stakeholders and employees

Qualifications

  • 5+ years of experience in workplace operations, office coordination, facilities, hospitality, events, employee experience, or a related field; 5+ years preferred for broader multi-location or specialist-level scope
  • Demonstrated experience managing day-to-day office or workplace operations, ideally across multiple locations or in a remote-management model
  • Strong event planning and execution experience, including vendor coordination, logistics, communications, and onsite delivery
  • Experience managing vendors, service providers, budgets, purchase orders, invoices, or other administrative workflows
  • Project management experience and the ability to coordinate multiple stakeholders, deadlines, and competing priorities
  • Excellent organization, attention to detail, judgment, responsiveness, and follow-through
  • A proactive, flexible, hands-on approach and the ability to work effectively in a fast-moving environment where priorities can change
  • Strong written and verbal communication skills, with confidence working with employees, vendors, local leaders, and cross-functional partners
  • A warm, customer-obsessed, service-oriented mindset and strong emotional intelligence
  • Experience using workplace technology, support systems, utilization or membership platforms, and productivity tools such as Google Workspace, Slack, Coupa, Zoom, Zendesk, Concur, and Success Factors
  • Ability to work onsite at the designated office on a consistent basis

Skills

Required:Workplace operations managementEvent planning and executionVendor managementBudget managementCommunication

Benefits

  • Equity
  • Participation in the employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance
  • 401(k) plan
  • Mental health counseling
  • Access to transgender-inclusive health insurance coverage
  • Health benefits offerings
  • Other employer-sponsored benefits as applicable
Last updated Oct 22, 2026. Interested? Apply on the company site.
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