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SalesOps Associate

MongoDB· Sales Operations
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Hybrid (Gurugram)Full-timePosted 3w ago

About the role

Front line support for a growing sales organization, focusing on data health, analysis, and process-enabled tasks to help Account Executives make data-driven decisions. Hybrid role based in Gurugram with shift 2:00 PM–10:00 PM.

Responsibilities

  • Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
  • Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
  • Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
  • Data updates, such as Account/Territory Assignments
  • User Administration e.g. activating new users and deactivating departing users in sales tools
  • Identification of trends of issues, problems, and requests that may be symptoms
  • Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
  • Strong analytical skills, multitasker, attention to detail & customer centricity in day-to-day operations
  • Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
  • Working with internal customers across different time zones
  • Create requirement gathering docs, UAT scenarios

Qualifications

  • Graduate in any discipline with a minimum 1.5 years of sales operations experience is preferred
  • Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
  • Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
  • Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
  • Able to handle and work with large volume of data
  • Understanding of sales cycle and process & data segmentation
  • Hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
  • Process and business oriented mindset
  • Critical thinking, attention to detail, problem solving and troubleshooting attitude
  • Problem identification and articulation skills
  • Bachelor’s degree or higher in Operations, Business, Project Management, or Engineering
  • Basic SQL understanding
  • Open minded, creative, and proactive thinking

Skills

Required:Sales OperationsSalesforceData Management / Data Tools
Nice to have:SQL

Benefits

  • Macbooks are company standard
  • Competitive salary and equity
  • Comprehensive Health cover, dental cover, travel insurance & Life Insurance
  • 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals
Last updated Oct 22, 2026. Interested? Apply on the company site.
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