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Executive Support Technician

Meta· IT
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Hybrid (Menlo Park, CA)$92k - $142kFull-timePosted 3w ago

About the role

Executive Support Engineer role focused on delivering technical and operational support to Meta's executive population (C-suite and board). Includes crisis management, VIP demos, documentation, tooling, and global events with travel and on-call duties.

Responsibilities

  • Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience.
  • Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues.
  • Engage with partners across the industry to enhance the user experience of third-party applications for Meta's Executive population.
  • Contribute to the creation and updating of various types of documentation related to Executive support operations.
  • Work on tooling and automation projects that benefit all of Meta and its partners.
  • Showcase an understanding of VR/AR/MR hardware and AI technologies to support VIP demos and product teams.
  • Train and mentor fellow team members to enhance their skills and knowledge, helping them reach their full potential.
  • Travel globally up to 25% of the year to support various Leadership events and residences.
  • Participate in a global on-call rotation, requiring flexibility and availability during evenings and weekends.
  • Evaluating the severity of incidents or requests involving various operating systems
  • Troubleshooting enterprise-level network services

Qualifications

  • Bachelor's Degree or an equivalent of 4+ years of IT support experience
  • Executive Support Experience is required
  • Solutions-oriented with demonstrating communication skills
  • Experience working independently and prioritizing tasks effectively
  • Demonstrates the necessary interpersonal skills to build relationships with executive-level employees
  • Experienced in cross-functional collaboration to ensure seamless operations
  • Experienced in security threat assessments, mitigations and protocols
  • Experience navigating various system administrator tools

Skills

Nice to have:PowerShellProject managementVideo ConferencingCrisis managementSaaS administrationVR/AR/MR hardwareVendor managementService Level KPIsGlobal events managementAI tooling integration

Benefits

  • Bonus
  • Equity
  • Benefits
Last updated Oct 23, 2026. Interested? Apply on the company site.

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