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People Service Delivery Manager

Meta· Operations
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New York, NY$174k - $244kFull-timePosted 3w ago

About the role

The People Service Delivery Manager leads scaling of the people service delivery function, owning large-scale transformation programs end to end, setting technical direction, and driving AI-enabled improvements across HR, payroll, benefits, and people-operations workflows. This role requires cross-functional collaboration, a tech-first mindset, and the ability to define new processes in greenfield situations while ensuring governance and data handling for sensitive information.

Responsibilities

  • Lead the People Service Delivery Operations team, ensuring programs are well managed and that employees receive the support they need throughout the employment lifecycle
  • Build and lead teams with clear goals and accountability, improving organizational performance and health, developing functional and subject-matter expertise, identifying growth areas, and leading with care
  • Own delivery of large, complex business and operational programs from inception through launch; own the roadmap and scoping, make trade-offs to optimize time-to-release, and clearly communicate goals, roles, responsibilities, and desired outcomes
  • Set technical direction for tooling that removes manual effort from people operations workflows, ensuring sound system architecture and production-quality delivery
  • Guide the team in deconstructing end-to-end employee lifecycle journeys to identify seams, handoff failure points, and automation opportunities, and build solutions accordingly
  • Drive AI-enabled operational improvement, including automation, workflow optimization, knowledge management, and case deflection
  • Partner with global XFN leaders, HR Tech, engineering teams, and vendors to identify, build, and implement technology solutions, overseeing system integration and adoption
  • Navigate complex global requirements and regulatory constraints, designing programs that meet business objectives with Meta’s quality standards
  • Establish a culture of proactive risk identification, escalation, and mitigation
  • Move between SMEs, leadership, engineering, and executive leaders to simplify complex concepts and model open, candid, and trusting relationships
  • Monitor stabilization of changes to ensure processes and systems are executed per design, with clear team ownership for sustained outcomes
  • Advocate for AI adoption and responsible automation to improve efficiency, quality, and employee experience

Qualifications

  • 12+ years of experience managing large-scale, global transformation or continuous improvement initiatives with tangible business results
  • Domain knowledge of HR, payroll, benefits, entity management, or people-operations processes
  • Experience building, managing, and scaling high-performing operational teams delivering people services at scale
  • Experience designing or operating HR processes across multiple stages of the employee lifecycle
  • Ability to operate independently through ambiguity and deliver results in a detail-oriented, organized manner
  • Data-driven problem solving and requirement analysis
  • Experience working in a cross-functional environment and navigating stakeholder challenges
  • Experience in a shared service environment with customer satisfaction focus
  • Bachelor’s degree in a technical, business, or operations discipline, or equivalent experience

Skills

Required:People operations leadershipHR process designCross-functional collaborationProgram management
Nice to have:AI/automation in operations

Benefits

  • Benefits information is provided in the job posting (see link in the About Meta section).
Last updated Oct 23, 2026. Interested? Apply on the company site.

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