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Sustaining Reliability and Quality Engineer

Meta· Engineering
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Sunnyvale, CA$208k - $289kFull-timePosted 3w ago

About the role

Role focused on setting the technical direction for long-term reliability and quality of Meta Reality Labs hardware post-launch, driving field failure resolution, data-driven risk assessment, and mentoring engineers across the function.

Responsibilities

  • Own the reliability and quality engineering strategy and metrics (field return rate, failure rate, and quality KPIs) for all products actively out in the market or currently scaling in manufacturing, from launch through end of life, and set the bar for what good looks like across the portfolio
  • Drive systemic resolution of field performance issues, component obsolescence, and return-rate (RMA/warranty) optimization to root cause and corrective action, in partnership with cross-functional internal and external partners, including recurring and cross-product failure modes
  • Partner with and influence internal leaders and external suppliers to ensure long-term hardware field performance, and close the loop by institutionalizing lessons learned into design, NPI, and supplier processes
  • Define and own the field signal analytics, product health telemetry, and failure-reaction frameworks the organization relies on; set thresholds and escalation triggers for products in the field
  • Establish the standards, methodologies, and metrics for sustaining reliability and quality, including ongoing reliability testing (e.g., ORT), excursion/ECO assessment, post-ramp qualifications (PRQ) and change control against reliability and quality goals
  • Lead complex, multidisciplinary root cause analysis for reliability and quality escapes, distinguishing between design, material, manufacturing-process, and use-condition contributors, and drive corrective actions to closure
  • Provide Design-for-Reliability and architectural evaluations that carry field and sustaining learnings into new product categories and next-generation designs
  • Own the quality management system for products in sustaining; understand, analyze, and resolve field quality issues and influence internal teams to drive durable quality improvements
  • Translate reliability and quality data into risk assessments, reports, and positions that inform executive product and business decisions
  • Mentor and technically guide reliability and quality engineers across the function, raising the capability of the team

Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • Bachelor's degree in Mechanical, Materials, or Electrical Engineering, a relevant technical field, or equivalent practical experience
  • 10+ years of experience in hardware reliability engineering and/or product quality for consumer electronics, wearable devices, or similar electro-mechanical products
  • Knowledge of mechanical design, material science, and the failure mechanisms of consumer electronics
  • Experience driving root cause analysis, design of experiments (DOE), and corrective action on complex hardware systems
  • Experience analyzing reliability data, field return, and warranty metrics to identify systemic failure trends and drive engineering corrective actions
  • Knowledge of industry test standards including ASTM, MIL, JEDEC, and IEC
  • Knowledge of failure analysis techniques and tools including optical microscopy, X-Ray, CT scan, SEM, EDX, and FTIR
  • Experience independently driving decisions and dependencies across multiple teams or functions in a dynamic environment

Skills

Required:Reliability engineeringRoot cause analysisDesign of Experiments (DOE)

Benefits

  • benefits as listed in posting
Last updated Oct 23, 2026. Interested? Apply on the company site.

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