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Quality Program Manager, Data Center Design and Construction

Meta· Data Center Design, Engineering, & Construction
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Denver, CO$150k - $209kFull-timePosted 3w ago

About the role

DD&D Quality Program Manager responsible for overseeing and improving the 3rd Party Quality Agent program, coordinating with on-site teams, agents, GCs, EORs, OEMs, and internal stakeholders to drive quality and on-time delivery across Meta’s global campuses.

Responsibilities

  • 3rd Party Agent Program Management
  • Maintain and update the Standard Scope of Work (SOW) Template for 3rd Party Quality Agents
  • Assign and allocate 3rd Party Agents to sites based on project needs and resource availability
  • Execute and manage 3rd Party Agent contracts
  • Lead the vetting and onboarding process for new 3rd Party Agents as program needs arise
  • Lead business reviews for 3rd Party Agents to evaluate performance, capacity, and alignment with program goals
  • Assess Agent performance and escalate performance issues to Agent Account Representatives
  • Conduct monthly 3rd Party Agent syncs for overview of site summaries, identifying trends, and receiving/providing feedback to and from suppliers, GCs, trade partners, manufacturers, etc
  • Provide overall program oversight and management for the 3rd Party Agent quality program
  • Assist with DDKO (Design Development Kickoff) Program Overview for GC/EOR Teams and onboarding of those teams to quality expectations and processes
  • Assess issue trends and metrics (KPIs) at sites and across the program. Escalate to DD&D Manager/Director as needed
  • Work with Product Engineers (PEs) and Project Leads (PLs) to both prioritize and resolve systemic design quality issues across the program
  • Collaborate with Product Engineers (PEs), Technical Excellence (TE) Pillar Leads and Change Management team on programmatic and product-specific Lessons Learned or Optimization Embedment on future deployments, as well as in-flight product Errors & Omissions (E&O) fixes
  • Partner with the Design Engineering (DE) Teams to update Program Standards (e.g., Basis of Design documents, Conceptual Design Packages, CDDs, Specifications) based on field performance data and lessons learned
  • Serve as the Program Manager within the Quality team, owning the roadmap, prioritization, and external alignment for quality/delivery work streams
  • Draft and maintain quarterly Quality OKRs in alignment with DEC cross functional partners
  • Author specifications and process documentation for quality program deliverables, escalation protocols, and risk register and severity-based escalation means and methods
  • Facilitate multi-pillar feedback loops to improve design, schedule, delivery, and quality execution across key stakeholder teams
  • Coordinate cross-pillar dependencies between direct stakeholders (Operations, Operations Engineering, Design, and Delivery teams) and indirect stakeholders (Facilities Operations, Environmental and Safety, and Security teams); track and escalate blockers as needed
  • Contribute to a monthly Health Dashboard, reporting on delivery, quality, process, and dependency status
  • Support Quality lifecycle activities including charter development, OKR grading, mid-quarter checkpoints, and quarterly reviews
  • Drive resolution of cross-business-unit and cross-pillar friction items identified in retrospectives; escalate unresolved items to leadership as needed

Qualifications

  • Extensive experience in quality control & quality assurance (QA/QC) and/or Commissioning (Cx) programs for data centers or mission critical construction projects
  • BS in Construction Management or Engineering or equivalent work experience
  • Experience with Design-Build and Design-Bid-Build construction programs
  • Experience in civil/structural, building envelope, mechanical, electrical, and I&C disciplines
  • Experience leading QA/QC and Cx programs
  • Experience in contractor, consultant, and vendor management
  • Experience in mission critical power and cooling infrastructure or other critical systems
  • Experience working in dynamic project environments with shifting priorities and timelines

Skills

Required:Quality program management3rd party agent managementStakeholder coordination

Benefits

  • bonus
  • equity
  • benefits
Last updated Oct 23, 2026. Interested? Apply on the company site.

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