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Field Service Engineer, Robotics

Meta· Hardware
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Burlingame, CA$173k - $245kFull-timePosted 3w ago

About the role

Meta is hiring a Field Service Engineer to support robotics fleet deployments. The role involves traveling to customer and partner sites to diagnose, repair, and return robots to service, plus structured failure reporting and collaboration with engineering for fleet-wide improvements.

Responsibilities

  • Travel to field sites to install, troubleshoot, repair, and validate robotics systems and supporting infrastructure
  • Diagnose electro-mechanical failures across robot subsystems (mechanical, electrical, firmware/software interfaces, sensors/actuators, power, networking as applicable)
  • Execute repairs, part replacements, and upgrades to return robots to operational status with minimal downtime
  • Own fleet upgrades and repairs across deployed platforms
  • Capture and communicate high-quality service documentation, including failure symptoms, reproduction steps, logs, photos, and replaced components
  • Perform structured failure analysis and triage: Identify patterns and top drivers of downtime/returns; Distinguish between usage, environment, process, and design contributors; Escalate critical issues with clear severity, impact, and containment recommendations
  • Produce recurring reporting on field health (top failures, MTBF/MTTR inputs, parts consumption, repeat offenders, and site readiness gaps)
  • Partner with design, reliability, manufacturing, and suppliers to drive design corrective actions (DCA) and verification of fixes (including validation plans and regression checks)
  • Support Design for Manufacturability (DFM) and serviceability feedback loops by providing “what failed / what was hard to service / what would prevent recurrence” insights
  • Coordinate with on-site technicians, contract partners, and vendors to scale service operations and ensure consistent repair quality
  • Maintain service readiness: tools, spares strategy, repair procedures, training materials, and safety/compliance requirements
  • Contribute to continuous improvement of service workflows, documentation, and field deployment playbooks

Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • 7+ years of hands-on experience troubleshooting and repairing electro-mechanical systems in the field (robotics, automation, consumer electronics, industrial equipment, or similar)
  • Proven understanding of electro-mechanical system architecture, including how subsystem interfaces impact fault isolation
  • Demonstrated experience to perform failure analysis and root cause analysis, including translating field symptoms into actionable engineering problem statements
  • Hands-on experience with mechanical assembly and manufacturing processes (torque practices, fasteners, harnessing, connectors, rework, fit/finish, basic metrology)
  • Experience applying DFM / DFA principles and providing feedback to improve manufacturability and serviceability
  • Depth of understanding to analyze service data, summarize trends, and produce clear reporting on top issues and reliability drivers
  • Experience working cross-functionally with engineering, technicians, vendors, and operations to execute repairs and scale field support
  • Willingness to travel as required (including multi-day trips) and support off-hours/urgent escalations when needed
  • Experience working in ambiguous environments with rapidly evolving hardware and processes

Skills

Required:Electro-mechanical fault diagnosisField service repairFailure analysis and root cause analysis

Benefits

  • Bonus
  • Equity
  • Benefits
Last updated Oct 23, 2026. Interested? Apply on the company site.

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