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People Service Delivery Lead

Meta· HR
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Menlo Park, CA$144k - $209kFull-timePosted 3w ago

About the role

The People Service Delivery Lead sits at the intersection of people operations domain expertise and hands-on engineering. This role owns large-scale transformation programs end to end, designs and builds the solutions those programs depend on, and drives AI-enabled operational improvements while ensuring governance and handling of sensitive information. The role requires collaborating with cross-functional teams and stakeholders, prototyping when needed, and actively adopting AI and automation to improve employee experience and efficiency.

Responsibilities

  • Own development, organization, and execution of large, complex business and operational programs from inception through delivery, with little to no oversight; owning the program roadmap and scoping, making trade-offs to optimize time-to-release and clearly communicating goals, roles, responsibilities, and desired outcomes
  • Deliver tooling that removes manual effort from people's operations workflows
  • Partner with Engineering to shape system design and technical direction, translating people's operations needs into clear requirements
  • Participate in design and solution reviews, holding a high-quality bar for what the team ships
  • Deconstruct end-to-end employee lifecycle journeys (hire through movement, leave, and exit) to identify seams, handoff failure points, and automation opportunities across teams and systems, then build the solutions that address them
  • Drive AI-enabled operational improvements, including identifying use cases for automation, workflow optimization, knowledge management, and case deflection
  • Improve efficiency and quality of systems and operations through end-to-end process frameworks and optimization initiatives, and design change management with training and communication plans
  • Partner with HR Tech, engineering teams, and vendors to identify, build, and implement appropriate technology solutions; oversee system integration efforts and ensure smooth transition and adoption
  • Identify, escalate, and mitigate program risk proactively
  • Move between audiences (SMEs, payroll leadership, engineering peers, skip-level leadership) and translate complex concepts for non-technical groups
  • Monitor the stabilization of changes to ensure processes and systems are executed per design

Qualifications

  • 8+ years of experience managing large-scale, global transformation or continuous improvement initiatives
  • Domain knowledge of HR, payroll, or people-operations processes
  • Experience designing or operating HR processes across multiple stages of the employee lifecycle
  • Experience operating independently through ambiguity and delivering results in a detail-oriented, organized manner
  • Experience problem-solving using data and translating analysis into action
  • Experience working in an cross-functional (XFN) environment and driving transformational change

Skills

Required:Program managementHR/payroll/people-ops domain knowledgeSystems design and technical collaboration
Nice to have:AI and automation in operations

Benefits

  • Bonus
  • Equity
  • Benefits
Last updated Oct 23, 2026. Interested? Apply on the company site.

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