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Program Manager, Operations Excellence

Meta· Program Management
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Dublin, IrelandFull-timePosted 3w ago

About the role

Program Manager overseeing cross-functional, end-to-end programs within Scaled Ops Excellence, focusing on governance, business planning, organizational change, security and compliance. Builds automated, well-governed mechanisms and tools using automation and AI technologies, partnering with senior leaders to drive measurable efficiency and quality improvements.

Responsibilities

  • Own complex, cross-functional programmes from end to end, including scoping, planning, dependency and risk management, communications, and delivery to agreed timelines and quality levels
  • Create structure in new and undefined areas, defining the operating model, decision rights, and governance for work that does not yet have them
  • Build, test, and deploy automation and AI-enabled tools against the team's own operating processes, and take them into live use
  • Identify where manual effort and repeated handoffs can be automated, and measure the efficiency and quality improvements that are delivered
  • Design programs to continue as sustained mechanisms, including the ownership, documentation, and quality controls that keep them running and the checkpoints that keep the right decisions with people
  • Partner with senior leaders across the organisation to frame decisions, present options and trade-offs, and build consensus across functions with differing priorities
  • Document and share the tools and approaches you develop so that colleagues can adopt and extend them

Qualifications

  • 10+ years of experience in program management, operations, or a related field, including demonstrated ownership of large-scale, cross-functional programs
  • Experience building and deploying automation or AI-enabled tools that are used by others in a work environment, and experience measuring the results
  • Experience defining and implementing operational frameworks, process improvement methods or operating models across complex organisations, in areas that are new or undefined
  • Experience translating ambiguous, large-scale operational problems into structured plans with measurable outcomes and clear accountability
  • Experience presenting programme strategy, risks and performance insights to senior and executive stakeholders in writing and verbally, and reaching decisions with them

Skills

Required:Program managementAutomation and AI toolingOperational frameworks and operating models
Last updated Oct 23, 2026. Interested? Apply on the company site.

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