← All roles

Robotics Customer Success Intern

Matic Robots· Operations
Apply on company site
Menlo Park, CA$25/hr - $35/hrInternPosted 3w ago

About the role

Robotics Customer Success Intern at Matic, a hands-on role focused on owning ticket resolution end-to-end, onboarding customers, and collaborating with Engineering, Product, and Marketing to deliver a proactive and white-glove customer experience for a consumer home robotics product.

Responsibilities

  • Own tickets end-to-end. First response to resolution. No missed replies, no open threads, no customer left hanging.
  • Diagnose bugs, walk customers through fixes, and coordinate repairs or replacements when needed.
  • Escalate the hard ones to Engineering, Product, or Ops, and drive them to closure.
  • Analyze customer issue data obsessively. Spot patterns across tickets. Surface recurring issues, root causes, and product gaps to the team so the same problem doesn't hit a second customer.
  • Develop deep product knowledge across hardware, software, algorithms, and the Matic app. Know the product inside and out: every component, every edge case, every workaround.
  • Develop and deploy AI tools such as skills and agents to improve response times and support quality, and build a feedback loop that results in continuous improvement of customer success processes

Qualifications

  • Bachelor's degree completed or in progress. Technical or analytical background preferred.

Skills

Required:Customer empathyTechnical curiosityProduct knowledge (hardware, software, algorithms, Matic app)
Nice to have:Data analysis
Last updated Oct 2, 2026. Interested? Apply on the company site.

About Matic Robots

Matic: The Floor-Cleaning Robot Rated 10/10 by WIRED

Matic robot vacuum and mop

Floor-cleaning robotrobot vacuummoppingsmart visionprivacy-first designfamily-friendly roboticshome robotics
Company profileWebsite

More open roles at Matic Robots