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Enablement Lead

Wordsmith· Transformation
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EdinburghFull-timePosted 2w ago

About the role

Enablement Lead to own how customers learn Wordsmith and become confident, self-sufficient users. Own onboarding, training and enablement end to end for lawyers and business users, champions and admins. Focus on capability, not delivery or sales.

Responsibilities

  • Own customer onboarding. Design and run the journey that takes a newly implemented customer to a confident, capable team, and keep improving it.
  • Teach Legal AI fundamentals. Build the curriculum that helps legal teams understand what AI agents do well, where judgement stays with them, and how to work alongside the technology.
  • Run live training. Lead onboarding sessions, product walkthroughs and feature deep dives for lawyers, business users and admins of every technical confidence level.
  • Build the self-paced academy. Create online certifications and learning paths so customers can train new joiners and refresh skills on their own.
  • Maintain the enablement library. Keep guides and product overviews accurate as Wordsmith ships, and retire what's out of date.
  • Re-enable struggling customers. Diagnose why adoption has stalled and run focused programmes that get teams back to self-sufficiency.
  • Train the champions. Equip customer champions and admins to teach their own colleagues, so capability compounds inside each account.
  • Shape in-app help. Work with Product to build guidance, walkthroughs and prompts into Wordsmith itself.
  • Measure whether learning worked. Define what a trained, self-sufficient customer looks like, track it, and use the evidence to change what we teach.
  • Partner across customer teams. Work with Transformation, Customer Success, Support Engineering and Product so enablement reflects real implementations, questions and product changes.

Qualifications

  • 3–5 years in customer enablement, training, onboarding, customer education, implementation or a similar customer-facing role where teaching was central.
  • You design learning, not just deliver it. You can turn a complex product into a curriculum with a clear sequence and outcomes.
  • Confidence in front of a room, in person and on video, with senior lawyers as readily as with day-to-day users.
  • Experience building self-paced content (courses, certifications, guides, video) and a view on what makes people finish it.
  • A clear, warm communication style that makes unfamiliar ideas easy to grasp without oversimplifying them.
  • Strong organisation: you can run several programmes, sessions and content deadlines at once without losing detail.
  • Comfort with data. You can read product-usage information, spot where learning hasn't landed and act on it.
  • Curiosity about AI and legal technology. You don't need a legal background, but you'll want to learn the product and our customers' work deeply.
  • A strong learning mindset: you welcome feedback, apply coaching and want to grow quickly.

Skills

Required:Curriculum designPublic speakingContent development (courses, guides, certifications, video)Stakeholder collaboration
Nice to have:Data-driven learning optimization
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Wordsmith

Wordsmith — AI for In-House Legal Teams

Wordsmith is the AI platform built for in-house legal teams. Draft, review, and research contracts faster — with answers your team can trust.

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