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Senior Program Manager

Complex· Operations
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Los Angeles$125k - $150kFull-timePosted 2w ago

About the role

Senior Program Manager to lead complex, cross-functional programs from strategy through execution across Product, Engineering, Data, UX, Marketing, Finance, Operations, Legal, Events, and external partners. On-site in Los Angeles.

Responsibilities

  • Lead complex, cross-functional programs from planning through execution, establishing clear goals, scope, milestones, deliverables, ownership, success measures, and operating rhythms.
  • Partner with Product, Engineering, Data, UX, Marketing, Finance, Operations, Legal, Events, and external partners to drive alignment and execution across multiple workstreams.
  • Develop and own comprehensive program plans, roadmaps, timelines, dependency maps, status trackers, decision logs, and other program-management artifacts.
  • Establish program governance and operating mechanisms that create clarity, accountability, transparency, and effective decision-making across teams.
  • Facilitate executive and cross-functional meetings, working sessions, and program reviews, ensuring decisions, risks, action items, and next steps are clearly documented and driven to closure.
  • Own program-level visibility, proactively tracking milestones, dependencies, risks, issues, blockers, and overall delivery health.
  • Anticipate risks and dependencies before they impact delivery and drive cross-functional resolution, escalation, and mitigation strategies as appropriate.
  • Serve as a strategic connector between business and technology teams, translating business objectives, product requirements, technical dependencies, data considerations, and delivery constraints into clear plans and decisions.
  • Prepare concise, executive-ready status updates, dashboards, presentations, recommendations, and other materials for senior stakeholders and leadership.
  • Partner deeply with Engineering and Technology teams to understand architecture-level dependencies, integrations, data requirements, technical constraints, sequencing, and delivery considerations.
  • Lead programs involving e-commerce platforms, digital experiences, media and content platforms, data and analytics, personalization, CRM, advertising technology, and emerging technologies including AI.
  • Define and track program metrics and outcomes, using data to identify trends, surface risks, measure progress, and inform decisions.
  • Lead cross-functional readiness for product launches, major releases, and other high-impact initiatives, ensuring critical dependencies and deliverables are addressed.
  • Drive 0-to-1 and highly ambiguous initiatives, creating structure and operating models where processes, ownership, or requirements may not yet be fully defined.
  • Identify and implement opportunities to improve program-management processes, cross-functional collaboration, communication, documentation, and execution.
  • Establish standards and best practices that improve the organization's ability to plan, execute, and scale complex programs.
  • Maintain clear, accurate, and accessible program documentation and ensure stakeholders have timely visibility into critical information.
  • Proactively follow up on commitments and hold workstreams accountable for agreed-upon deliverables and timelines.
  • Influence outcomes across teams and functions without direct authority, building strong relationships and driving alignment through credibility, communication, and effective program leadership.
  • Operate independently, exercising sound judgment to determine when to make decisions, when to align stakeholders, and when to escalate.
  • Contribute to a culture of collaboration, transparency, accountability, and continuous improvement.

Qualifications

  • 7+ years of experience in program management, project management, product operations, business operations, technology operations, or a related field, with demonstrated ownership of complex, cross-functional programs.
  • Proven ability to independently lead large, complex, and highly visible programs involving multiple teams, workstreams, and senior stakeholders.
  • Experience operating in environments where priorities, requirements, and dependencies can evolve quickly and ambiguity is high.
  • Strong strategic thinking and program-management skills, with the ability to connect high-level business objectives to detailed execution plans.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities, interdependencies, and workstreams simultaneously.
  • Excellent written and verbal communication skills, including the ability to communicate complex information clearly and concisely to both technical and executive audiences.
  • Strong executive presence and the ability to facilitate discussions, drive decisions, surface difficult issues, and communicate risks effectively.
  • Demonstrated ability to influence without authority and build alignment across Product, Engineering, Data, Marketing, Operations, Finance, Legal, and other functions.
  • Strong technology fluency, with the ability to understand and communicate technical concepts, system dependencies, integrations, data requirements, and delivery considerations without requiring hands-on engineering expertise.
  • Demonstrated ability to proactively identify risks, dependencies, blockers, and opportunities and drive them toward resolution.
  • Strong analytical and data-oriented approach to measuring program performance, identifying trends, and supporting business decisions.
  • Comfortable operating with a high degree of autonomy and taking ownership in ambiguous or evolving environments.
  • Strong judgment and problem-solving skills, with the ability to balance competing priorities and make informed tradeoffs.
  • Experience creating executive presentations, program dashboards, roadmaps, status reports, business reviews, and other leadership-facing materials.
  • Demonstrated track record of improving program processes, operating models, and cross-functional ways of working.
  • Must be willing to work on-site in our Los Angeles office.

Skills

Required:Program managementStakeholder managementCommunicationStrategy and planningData-driven decision making

Benefits

  • Best in class health, dental, and vision insurance
  • Healthcare FSA
  • Dependent Care FSA
  • Commuter Benefits FSA
  • Short-term/long-term disability and life insurance
  • Paid Parental leave
  • 401k with 4% match
  • Pet Insurance
  • Legal and Identity Theft Plans
  • Flexible PTO
Last updated Oct 21, 2026. Interested? Apply on the company site.

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